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Report: #249484

Complaint Review: Just Brakes - Tampa Florida

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  • Reported By: Tampa Florida
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  • Just Brakes 7532 W. Hillsborrough Ave. Tampa, Florida U.S.A.

Just Brakes RIP OFF, Disrepectful, Made Problem Worse, left with no Brakes at all Tampa Florida

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I went into the Just Brakes store at 3pm on Friday 18 May 2007. I went in to get teh 99. brake job. I was told 2 hours max. An hour and half into it, my wife and I started to head back to the store after grabbing a bite to eat. WE got the phone call, stating that our back brake cylinders were blown and were leaking brake fluid all over the other parts and had rusted and corroded everything. That I would need to have both rear brake cylinders replaced including all of the hardware. I told them not to do anything until I saw the parts and they showed this to me.

So about 20 mins later when I got to the store I saw that they had already put on the new brakes on the rear wheels and replaced the parts. I told him that I said i wanted to see the old parts and that I told him to wait. He showed me the parts, but they looked like there had been in saltwater for 30 years they were so nasty and rusted.

The SUV is only 3 yrs old. It was purchased Dec 04 brand new. 2004 Nissan Pathfinder, so now the bill was 421.00. I was so pi**ed that I wanted to rip there heads off, I new I was getting ripped off, I then made the guy show me how much each part cost, I then noticed they charged me labor for each individual part that was used.

I also noticed they charged me for hardware on one of the front brakes but got no explanation of this charge. I was told I would not get my vehicle back without paying, I then was sitting with my wife wondering what to do, while we overheard the guys in the shop talking about how they will tell people how much it will cost and then tell them if they want that they will do it on the side for a smaller price. That this is how they make extra money on the side becuase they don't get paid enough.

Then the asst manager started telling us how much he hates the company and how he liked working for firestone better becuase this company just decided to get computers. They then finally decided to pull the vehicle out and test the brakes.

I thought there was accident outside, they were reving my engine and squeeling my tires, then flying across the parking lot and slamming on the brakes, is this how you test the brakes of every vehicle, it was rediculous, I told the guy to stop and he said that they have to test it like this. I went outside and stood in the way and made them get out, They said the brakes were not adjusted and they need to bleed them more.

THey pulled it back in the shop, after anotehr 45 mins, they said it was going to take longer becuase they just realized that with the 04 pathfinder you have to disconnect the battery to bleed the brakes, these are suppose to be experts, why did they not know this. So they did this, then did there brake test again which pi**ed me off. They then told me that we could have the truck since I paid the bill becuase it's our only vehicle.

They told me I needed to bring it back and have the master cylinder replaced becuae they could not adjust the brakes correctly becuase the master cylinder was bad. I don't think so buddy, I called there corparate office and told them I wanted a refund and I wanted my truck fixed. They avoide my question about the refund but want me to take the truck to another store.

I just received a phone call from another store, they have been assigned to do whatever it takes to fix my vehicle. I'm a SSgt in the Air Force, I live on a budget, I cannot afford to be ripped off. SOme of the other things these kids did, besides talk about there side buisness, they got in my vehicle with dirty clothes, grease smeared on my carpet, my seat, the shifter, my steering wheel, then there were smudges all over the hood and fender wells.

They stated the brake fluid rusted my cylinders and other brake parts thats why they needed replacing, well if i was leeking brake fluid, why was the fluid level not low. Why did my brakes work fine, I just wanted to get them replaced since there was a special.

Steven
Tampa, Florida
U.S.A.

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This report was posted on Ripoff Report on 05/21/2007 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/tampa-florida-33615/just-brakes-rip-off-disrepectful-made-problem-worse-left-with-no-brakes-at-all-tampa-f-249484. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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