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Report: #736028

Complaint Review: JUST BRAKES - Tempe Arizona

  • Submitted:
  • Updated:
  • Reported By: Ralph — Howey in the Hills Florida United States of America
  • JUST BRAKES 455 west broadway Tempe, Arizona United States of America

JUST BRAKES SCAM, Tempe, Arizona

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Took my daughters 2006 Kia (40,000 miles) in for pads and for the rotors to be ground on the 27th of may 2011 @10AM just before the Holiday. I was visiting her for my grand daughters graduation. I live in Florida. They tried to do the caliper replacement thing. Which were not needed and we did agree to let them put new hardware on which was probably not needed. The bill would have been 245.00. That was not a problem. About 1PM they called and said this car needs a new master cylinder.

I said how can a car come in working perfectly fine all of the sudden have a bad master cyliner. They said since I didnt agree to replacing the calipers that it would effect the master cylinder. That is when I should have said put the car back together but I agreed for them to replace the master cylinder for 170.00$ . They said the car will be ready at 3PM we called at 3 and of course the car wasnt ready. They couldnt find a master cylinder. The soonest they could get one was in 4 days. Of course I lost it and wanted him to pay for a rental car and of course that didnt fly.

He said I will call you back. He did in about 5 minutes and asked how long had it been since the oil had been changed (there was a sticker on the windshield that was about a month old.) I asked my daughter she said a month ago at the dealer. I repeated that and he said that is what the problem is. He said they topped off the master cylinder with something like power steering fluid. Of course I blew up. He said let me call you back which he did in 5 minutes and said we can fix the car and replace all the lines and hoses on the brake system since it was contaminated. That will cost over 1500.00$ . 

During that phone call I was googling Just Brakes ( Why I didnt do that before I will never know.) I mentioned to Jesus the manager that there were hundreds and hundreds of complaints on just these issues and that is when he said we will put the car back together of course it has no pedal and you can come and get it. What a deal, the next morning we went to look at the car and they were rolling it out of the shop (It had no brake pedal and the master cylinder was dry). Now remember the car was working fine when we had taken it in. It just needed brake pads that is it. they were not even squealing from the safety tabs.

We called the dealer and and they could not pick it up until Tuesday and I had to leave my rental car for my daughter which cost over 500.00$ . The dealer called me and said there was absolutely nothing wrong with the master cylinder and the system was not contaminated. They replaced the pads and ground the rotors for 230.00$ . Unbelievable please do not use this chain. In my 59 years of being on this earth I have never seen such a scam. I sent Just Brakes corporate a similar explanation and have not heard from them. I am calling a TV station in Phoenix which I have a friend and we will persue a story on this.

This report was posted on Ripoff Report on 06/02/2011 11:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/just-brakes/tempe-arizona-85282/just-brakes-scam-tempe-arizona-736028. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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