Complaint Review: JustAnswer - Internet
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- Author Not Confirmed
- JustAnswer Internet United States of America
- Phone:
- Web: www.justanswer.com
- Category: Animal Services
JustAnswer charged me multiple times for one question and unable to cancell without cancelling chg card account! Internet
*UPDATE Employee: JustAnswer Support
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I needed some information concerning a kitten with a health issue and found their online service. My question was answered in a timely manner and I agreed to the 15.00 charge to my credit card.
The answer was cheaper than going to a vet so I was pleased, followed the advice I had gotten from them and thought that was the end of it except there would be the charge on my next card statement.
I have now had the $15.00 charge on my last 3 statements!! I tried to contact JustAnswer via their website but was just sent in circles.
I have now resorted to writing my card carrier to request they not make any more payments to JustAnswer as I have not approved the transactions and have not used their services except for one(1) time.
I am hoping my card carrier will be able to rectify the problem or I will have to cancel my card as well. I am glad to have found others that have experienced the same problem and hope the company is SHUT DOWN soon!!
This report was posted on Ripoff Report on 03/12/2010 03:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justanswer/internet/justanswer-charged-me-multiple-times-for-one-question-and-unable-to-cancell-without-cance-580359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
JustAnswer Support
AUTHOR: jahelp - (United States of America)
SUBMITTED: Monday, March 15, 2010
I am very sorry for the frustration concerning the multiple charges on your account. It is very important to us that our customers have a great experience with our service, from beginning to end. Our Customer Support team is available to help you resolve this matter and typically responds to emails within 4-6 hours. You may contact them directly at: support@justanswer.com. Or, you may request an instant refund by visiting: http://refund.justanswer.com.
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