jwc rentals over charge, late fees, deception, pumbing issues company charged tenant for killeen Texas

 

ALL ATTACHMENTS CONFIRM WHAT I SAY TO BE TRUE

To Whom It May Concern I am having a problem with a rental company out of Killeen Texas called (JWC) Jim Wright Company

On June 25 2014, I put in a Maintenance service requeston my rental house due to toilet back up problemS,

 

I explained, at that time to JWC, that FECES was coming up out of my SINKS and SHOWERS AND BATH TUBS, (as shown in attachments)

 

Sxxxx, K. — Kimberly Sxxxx Toilet water going into tubs leaking sinks     06/25/2014 4:01 PM — Comment      Re:     Service Request Confirmation on 06/25/2014     Dear     Kimberly Sxxxx,     This     notification is to provide confirmation that we have received your service     request and will begin taking action to remedy the situation. Please     confirm the details below:     Lease: Sxxxxl, K.     Tenant Contact: Kimberly Sxxxx     Service Request Number: 42277     Specific Location:     Preferred Time to Enter: Any Time     Description: plumbing problem toilet back up tub and showers filled up with     feces, faucets leaking     If     corrections are needed, you can log in to the Tenant Portal to edit the     service request by clicking on the following link: Portal Login     Thank you      Jwc’s     (AHS) vender gave me and appointment for Maintenance to come to my house on the 28th of July     2014 three days later???      I told JWC’s vender, that it could not wait that long, this clearly, was an EMERGENCY  I was     told by JWC’s vender (plumber), that they were booked and could not make it     to my home for several days,    I went     back and forth for two days with JWC’s vender     to get them to come out and fix the Plumbing issues,      At one point I was     told that the owner of the home, was the plumber, to no avail jwc did not take the plumbing problem as a high priority,  I     never made the appointment on the 28th due to the toilet erupting on the 27th     of July.

        

 

On June 27^th 8am I came home to find that the toilet had Erupted, there was FECES everywhere, it went through the walls of the house

  FROM my master bath room, through to the kitchen the MASTER BEDROOM, and WALK IN CLOSET was SOAKED,

 

My OAK BEDROOM FURNITURE and other belongings, stayed in water from the 27^th until the 28th

To top it off, my backyard was filled up with water, it went through the walls of the master bedroom and closet through to the back yard.

 

This is the conversation I had with jwc through there portal

In reference to the toilet erupting on the 27^th of July 2014

Service request through jwc portal, notice the priority is medium

 

                                  

                          Attachment below

Maintenance > SR# 42427

New

Service Request Detail

Status	Closed
Specific Location In Unit
Description	(placed via portal)toilet overflow water soaked carpets   flood through out house yard full of water, still no assist ? Workorder in   place. AHS has been contacted.
Requestor	Kimberly Sxxxx
Priority	Med
Preferred Time to Enter	Any Time
Date Created	06/27/2014
Start Date	06/27/2014
Completed Date	06/27/2014
Closing Comments	AHS has been contacted will be out 06/27/2014. 06/27/2014   DLB
Documents

JWC finally sent someone to my resident on the 27^th to unclog the camoel,

 On June 28^th the clean- up crew came, a day and a half the house was water logged with feces,

 

 Mind, you feces was in my toilet and also coming out of the tubs and showers, from the 25^th of June until the 27^th 2014

 

 I had to stay with a friend for four days, until this company came out, and did the maintenance repairs and clean up, for this rental.

 The cleanup consisted of 3 large fans and an evaporator to dry up the carpet and the floor,

 

These items were plugged into my outlet using my electricity for 10 straight days

I was told by the cleaning crew, to let the fans blow, to dry out the soaked area because the carpet and the floors could mildew and also if the machines were turned off it could mess up my furniture

 

This company came on Friday June/28/2014 for a whole day and a half this rental was water logged,

The carpet cleaning venders had orders to contact me by phone on July/1/2014 when they were going to come back to finish the job, this company did not call or show up!

 

JULY 2 2014 THE TOILET CLOGGED, AGAIN I CONTACTED JWC

 

                              ATTACHMENT BELOW

 

Re:   Service Request Confirmation on 07/02/2014 Dear   Kimberly Sxxxx, This   notification is to provide confirmation that we have received your service   request and will begin taking action to remedy the situation. Please confirm   the details below: Lease: Sxxxx, K.   Tenant Contact: Kimberly Sxxxx  Service Request Number: 42847   Specific Location:   Preferred Time to Enter: Any Time   Description: bowel is coming   up in the tub again If   corrections are needed, you can log in to the Tenant Portal to edit the   service request by clicking on the following link: Portal Login Thank   you. This   is an auto-generated email so please do not use the "Reply" e mail   option. If you need assistance, please email us directly

This problem was suppose, to be fixed on the 27^{th of June,}

 ^{jwc sent plumbers again to my residents July 2nd 2014 the same day this time.}

^{The problem is, Jwc carpet shampooers stated they had been trying to contact me by phone and also showed up at my residence to no avail could not get in to finish the job,}

^{How is it that the plumbers on the 2nd of July got into my residence to unclog my camole if these venders had been trying since the 1st of July.}

 

 

I went out of town to Florida on the 8^th leaving a friend as the point of contact to open the doors for the carpet shampooers to finish the job and retrieve their items,

 

 This company did not call or show back up until July 8 2014

They shampooed the carpet in the master bedroom closet but did not do the carpet in the master bedroom, before they left,

 

I got back in town on the 18^th of July 2014 and found the carpet was not finished, I contacted jwc once again to inquire about the botched carpet clean up

                             Attachment below

 

kimberly Small I just got back in town, the workers that dried up the water in the bed room only shampooed the carpet in the closet of my bath room, water stains are on the carpet in my master bed room
07/18/2014 11:41 AM

 

THIS IS THE RESPONSE I GOT BACK ATTACHMENT BELOW

 

 

Re: Service Request Closed on 07/18/2014

Dear Kimberly Sxxxx,

This notification is to provide confirmation that we have closed the service request. Please confirm the details below:

Service Request Number: 42500
Specific Location:
Preferred Time to Enter: No
Description: Per Hartman Plumbing a water extraction is needed for the master bedroom carpet. ETO to inform. Alt ph# 904-802-2480. 06/27/2014 DLB. 07/16/14 Contacted vendor to see why they didnt go out until 07/08/14, Zelda had to do research and give me a call back TB*** 07/18/14 @ 10:50a Per Joe w/vendor stated took so long for techs to get into property because tenant was being difficult. When techs would get there, they could hear noise when knock on the door but no-one would answer and they could also smell cannabis coming through door. Charging tenant TB***

If you continue to experience any problems related to this service request, you will need to submit a new service request on the Tenant Portal by clicking on the following link: Portal Login

Thank you.This is an auto-generated email so please do not use the "Reply" email option. If you need assistance, please email us directly

 

TO ADD INSULT TO INJURY, THE CARPET SHAMPOOERS CLAIMED THAT THEY CAME TO MY HOUSE,  AND SMELLED CANIBUS, (REALLY) THIS COMPANY COVERED UP, THAT THEY HAD LEFT EQUIPMENT AT MY HOUSE FOR ALMOST 2 WEEKS,WHEN THIS COMPANY CAME TO MY HOME, WHY DID THEY NOT FINISH THE CLEAN UP.

 

JWC’S MAINTNCE TOLD ME THIS COMPANY HAS A HISTORY OF LEAVING THERE ITEMS IN CUSTERMERS RESIDENCE

No one in my household smokes marijuana,

This company lied to cover up, that they had left their equipment running in my home for almost two weeks,

They never called my phone, to notify me they were coming, and they never showed up until after the 8^th

When this company did come back, they came to retrieve only the equipment and to do a quick job on my closet in the master bedroom.

 

August 1^st2014 I signed on to JWC’S portal (the portal is where you can view your account and pay your rent online through JWC rentals,) online

This is when I noticed that the Rent due for August was 1295.00

 

The rental property monthly is 1195.00, the only way I could pay online through the portal was to pay the full balance of 1295.00

 

JWC MADE IT IMPOSSIBLE TO PAY THE RENT ONLINE through the portal UNLESS I PAID THE EXTRA 100.00

 

I contacted JWC on the 1^st of august 2014 inquiring about the extra charge of 100.00 dollars, this is when I found out where the  charge came from, when the clean- up crew came to my house, per say  several times and no one opened the door,

 I was being billed for part of the clean-up,

To add insult to injury JWC charges me 100.00 dollars, for

 part of the cleanup that too this day is not finished.

 

Invoice below, is the whole bill, sent to the owner,This is what jwc is trying to make me pay, a portion of.

 
 The online portal reads, the reason for the extra                                                              

The reason for the 100 dollar charge is written in the portal below

 

Tenant Pd Repairs	07/18/2014	Water Extraction	On 07/08 Front end flood service completed for   water extraction. Charging portion because would not have needed as many air   movers and company wouldnt have charged extr fee if tenant would have   answered the door and let vendor in	$100.00		$100.00
Rent	07/01/2014			$1,195.00		$0.00
Payment	06/30/2014	debit 8792	ad		$1,200.00	($1,195.00)
Convenience Fee	06/30/2014			$5.00		$5.00

If JWC would have acted upon my maintenance request on the 25^th the toilet would not have erupted on the 27^th,

 I am a renter of this property, I am not the home owner.

 

I was told by JWC’s vender that the plumbing issues are coming from the cities problems,

the city stated that the plumbing problem came from the home to contact the home owner.

I should not be charged for something I have no control over,

 

The carpet shampooers came to my house July 28 2014 and did not return until Aug 8 2014 and they did not finish the job, No call, no show, this is October 4^th 2014 to this day the carpet shampoo in the master bed room was never completed!

 

This property has a bad plumbing problem, and the city, or the rental agency, is not taking responsibility for it and neither am I!

ATTACHMENT BELOW UNDERLINED SHOWS JWC PUTTING THEIR PROBLEM ON THE CITY

Maintenance > SR# 42277

service Request Detail

Status	Closed
Specific Location In Unit
Description	(Placed via portal) plumbing problem toilet back up tub   filled up, faucets leaking . ETO to inform. Alt ph# 254-338-5565. AHS disp#   290727962. Hartman Services svc fee $75.00. 06/25/2014 DLB The tech will not   be able to come to the property until 1 and 4 pm it is 8am now, the carpet   and through out the house and yard is flooded.. Tenant called back and stated   that she has feces in the home and that all of her furniture is soaked.   Contacted Hartman Services and they advised they had spoken with the tenant and   informed her they would be out today between 11-4. Contacted AHS to see if   they had anyone who was available to go asap. AHS advised that their plumbing   calls are 24-48 hours and they would be out asap. Asked tenant which rooms   were flooded in the home were flooded and she advised the master bedroom was.   I informed the tenant that I would send someone out to do a water extraction   for the mster bedroom floor. 06/27/2014 DLB *** Called the plumber and they   advised they replaced the toilet handle in the master bathroom toilet, ran 50   feet of line out to the street. They advised there is a solid stoppage and they will be contacting   the city to clear the line at that point. I will be ETO to inform that a   water extraction is needed. Amber with Hartman advised she has contacted the   city of Killeen and the solid stoppage on the city side will be taken care of   by 3pm today. Called tenant 3 x's and no answer no way to leave a voicemail.   Trying to reach tenant to see if she would be home so that I could schedule a   water extraction. Will continue trying to call the tenant. Called the tenant   back at 2:19 pm and she advised that someone will be home for the water   extraction to be done. 06/27/2014 DLB
Requestor	Kimberly Sxxxx
Priority	High

I did my part when I contacted JWC about the emergency plumbing issues, they took their time, leaving feces in my showers and tubs for several days,

 

This is, not the first time I have had problems with the plumbing in this unit.

No one wants to take owner ship of my excessive water and electric bill

My water bill doubled, my electricity bill doubled too due to the companies, heavy duty fans and equipment running nonstop for 11 days.

 

Part 2

 

I contacted JWC on August 3^{rd 2014} to let them know that I had closed out my bank, and opened up a new account,

 

 Too make a long story short, my direct deposited checks went to a closed account,

 

I told JWC… … I was out of town again and that I will send money as soon as it posted in my new account,

 

I explained, to JWC’s representative that I had 400.00 that I would send to them over-night express out of the 1195.00 due

 

I was told by JWC’s representative that, that would be fine, just to send in the payment for my rent as soon as it posted in my account,

 From Florida I over knighted JWC a money order for 400.00 dollars the first week of august 2014

In the memo on the money order, I put for rental payment only

 

I was told by JWC’S representative… that it would be ok,

TO send the rest as soon as it posted in my account” The next day (knowing I was in Florida, this company posted a 3 day eviction notice on my door.

A friend drove by the first week of aug and saw it hanging on my door.

(JWC KNEW I WAS OUT OF TOWN, WHY WOULD THEY POST THAT ON MY DOOR?)

This was not told to me, when I spoke with a representative on the 3rd of august why would you post and eviction notice on my door THE NEXT DAY knowing I was out of town (notifying anyone going by that I was not on the premises,

 

 The following week, I still had not received my bank deposit into my new account so I took out a loan for 400.00 on the 14^th

 

I got a money order from bank of America for 400.00 and sent it overnight express to JWC, I then called their representative and explained that I had over knighted 400.00 more, totaling

800.00 

 

On the 28^TH OF August, I overnight expressed two personal checks to jwc totaling 1700.00

ONE for 500.00 dollars covering the rest of August rent and late charges, and a 100.00 for the late fees,

I wrote a personal check for 1,200.00 dollars for the full month of September

 

THIS COMPANY NEVER MENTIONED THAT I WAS UNDER EVICTION, THEY JUST TOLD Me, IT WAS OK AND TO GET THE REST OF THE MONEY IN AS SOON AS I RECEIVED IT!

I DID NOT KNOW NOTHING ABOUT A COURT HEARING, I WAS NOT RECEIVING MY MAIL DUE TO MY LOCATION. Jwc took me to court knowing I would not be there, they beat me by Default,?????

This is how they are able to outrageously charge me more money

,

                                    Attachment below

Location	Lease	Charge Date	Description	Balance Due
xxxxLittlepine| xxxx Littlepine	Sxxxx, K.	08/01/2014	Rent	$495.00
xxxx Littlepine| xxxx Littlepine	Sxxxx, K.	08/05/2014	Late Fee	$119.50
xxxx Littlepine| xxxx Littlepine	Sxxxx, K.	08/19/2014	Other Income	$141.00
xxxx Littlepine| xxxx Littlepine	Sxxxx, K.	08/19/2014	Court Appearance Fees	$100.00

495.00 was taken out of my August and September rental check payment toward late fee’s

 

x2 late Fee’s for August and September 119.00x2 = 238.00 also charged,

 

141.00 other charges and another

 

 100.00 for court fee’s

I was charged almost 1000.00 dollars for being late, for the month of august.

 

August 1 2014 should have read 1195,00 INSTEAD IT READ

1295.00 IN JWC PORTAL-CHARGING ME 100.00

FOR AND UNFINISHED CARPET CLEAN UP

Tenant Pd Repairs

07/18/2014

Water Extraction

On 07/08 Front end flood service completed for water   extraction. Charging portion because would not have needed as many air movers   and company wouldnt have charged extr fee if tenant would have answered the   door and let vendor in

$100.00

$100.00

 

 

I thought this company was working with me to get my payment in,

I received this email from Denise Carrillo on the 2^nd of September 2014,

 Telling me jwc does not except personal checks,

This was for the 1700.00 dollars personaI checks I sent into this company on the 28^th OF august 2014             

 

                            ATTACHMENTBELOW

Aug 29 Good Evening, Our office received 2 perosnal checks. We do not accept personal checks for your rental account. Please contact our office to discuss payment options and where you would like these personal checks mailed back to.

Thank you.  

Have a wonderful day! 

Denise R. Carrillo

JWC Property Management

3800 S. WS Young Ste. 101

 

 I received this message on the second of September 2014

 I immediately sent JWC a cashier check from my bank account, totaling 1600.00, see below

 

In the memo of the cashier’s check, read for rent only!

Attachment below shows rental policy,

This company does take personal checks?????

 

Make document below larger, and it clearly reads they take personal checks,         Attachment below

 

This is when I sent the checks to jwc on the second for overnight delivery   

                           ATTACHMENTBELOW  

                                                           

Account

USAA SECURE CHECKING xxxxxxxxx

Original Description

EXPEDITED MAIL FEE

Posted Date

Sep 2, 2014

Amount

($8.00)

                   

Account

USAA SECURE CHECKING xxxxxxxx

Original Description

OFFICIAL CHECK REQUEST

Posted Date

Sep 2, 2014

Amount

 

($1,600.00)

 I WAS FORCED TO DO AND OVER NIGHT DELIVERY FROM FLORIDA, ON THE SECOND OF SEPTEMBER 2014 AS SHOWN IN THE ATTACHMENT ABOVE,

BY THE 5^TH OF SEPTEMBER JWC WAS CHARGING ME ANOTHER 119.00 DOLLAR LATE CHARGE PAYMENT, ATTACHMENT BELOW

 

 

 

Re: Reminder of Balance Due Dear Kimberly, This notification is being sent as a reminder that a balance due   remains on your lease. The details of the unpaid charge(s) are below:                                                                                   Location         Lease         Charge Date         Description         Balance Due         xxxx Littlepine| xxxx Littlepine         Sxxxx, K.         09/01/2014         Rent         $450.50         xxxx Littlepine| xxxx Littlepine         Sxxxx, K.         09/05/2014         Late Fee         $119.50     In order to avoid late fees and further collection efforts,   please take action to make payment immediately. Payment can be made 24 hours   a day on the Tenant Portal. To log in, click the following link:Portal Login Thank you. This is an auto-generated   email so please do not use the "Reply" email option. If you need   assistance, please email us directly.

                     YOU ARE NOT LATE UNTIL THE 3^RD OF EVERY MONTH

NOTICE ATTACHMENT BELOW, THERE IS STILL RENT DUE FOR THE MONTH OF SEPTEMBER

THIS COMPANY TOOK 450.00 DOLLARS OUT OF MY RENT MONEY TO SATISFY THEIR LATE FEE’S

                      

                                                   ATTACHMENT BELOW

 

Re: Reminder of Balance Due Dear Kimberly, This notification is being sent as a reminder that a balance due   remains on your lease. The details of the unpaid charge(s) are below:                                                                                   Location         Lease         Charge Date         Description         Balance Due         xxxx Littlepine| xxxx Littlepine         Sxxxx, K.         09/01/2014         Rent         $450.50         xxxx Littlepine| xxxx Littlepine         Sxxxx, K.         09/05/2014         Late Fee         $119.50     In order to avoid late fees and further collection efforts,   please take action to make payment immediately. Payment can be made 24 hours   a day on the Tenant Portal. To log in, click the following link:   Portal Login Thank you. This is an auto-generated   email so please do not use the "Reply" email option. If you need   assistance, please email us directly.

 

 

These are the dates my two checks, finally deposited into my account

 

account

USAA SECURE CHECKING 1XXXXX

Original Description

SSA TREAS 310 XXSOC SEC SSA

Customer Name

KIMBERLY R Sxxxx-Wxxxx

Posted Date

Aug 21, 2014

Amount

$879.00

 

 

 

USAA SECURE CHECKING xxxxxxxxx

Original Description

VACP TREAS 310 XXVA BENEF 3600

Posted Date

Aug 21 2014

Amount

$3,501.56

 

Spoke with leasing supervisor, on September 30 2014

I tried to get and understanding with this company jwc

 

Please listen to the Attachment, I recorded a conversation with the leasing supervisor,

This company should be put out of business, for how they treat their tenant’s every issue that comes up, jwc tries to get more and more money from you.

 On the 30^th of sept I told leasing supervisor(in the voice recording), that I would be moving out due to how I was being treated, I am refusing to pay a portion of a bill, that was never finished and had nothing to do with me,

This company took me to court without my knowledge, they knew from prior conversations that I was out of town,

Beating me by default, charging me almost and extra 1000.00 for late charges and other fees

Listen to the voice recording, it speaks for it self when I called jwc, explained at that time I would be moving, this company is nasty, and they were not going to beat me out of any more money.

When keeping jwc posted on payments, the company underhandedly made me think they were working with me when all along they were looking for more reasons to get more money from me,

 

I was told at that time by the leasing supervisor to go online to the portal and put it in writing,

When I went to access the portal, lol this company jwc had denied me access!

 

                      ATTACHMENT BELOW

 Request Denied

• Account Not Found

Try Again

 

PLEASE BE SURE TO LISTEN TO THE VOICEMAIL ATTACHMENT

 

This is not how you would treat your Tenants, and expect, for them to keep renting from you.

They charged me almost 1000.00 for the month of august in fee’s,

I have decided to give jwc their rental back, I Refuse to rent from a company who does not look out for their tenants well-being,

 

or their home owners who lease, their property to this company JWC….

As I write this letter jwc is continually charging me

I would sooner file bankrupsy then to give this company another dime.

Is it not a violation, for a landlord to take late fees out of your rental payment, below is jwc’s policy in writing

                       

tamara@jwcrentals.com

Jul 29, 2013

Dear Ms. Sxxxxx,

This is a courtesy email to inform you that you have a outstanding balance owed of $117.50 that is a result of a late fee that you asessed back in April 2013 for $119.50. You have been paying the amount of your rent but have not paid additional to cover that late fee cost.

Being our policy if first in first out, the payment that you made in May went towards that late fee from April and the remaining amount rent towards your rent which has caused your rent payment to be short every month. I have attached a copy of your tenant ledger for review. Please remit balance due as soon as possible to avoid additional charges being applied for rent not being paid in full.

Kisha Dance, is the person, in the attachment recording.

 

 

                                                Kisha Dance
                                  JWC Property Management

                                        Leasing Supervisor
                                      Kisha@jwcrentals.com
                                      (254) 526-5921 ext. 114

 

After the phone recording JWC Property Manager sent me this email

 

                                    ATTACHMENT BELOW

 

Ms Sxxxx, 

Good Evening, 

I just wanted to email you to see if you have vacated the property. 

We see that rent isn’t paid and it looks like you have moved. We also see that someone is sleeping there on a mattress. 

Please let us know so we can close out your account.  

*Have an Amazing Day

Kisha Dance
JWC Property ManagementLeasing Supervisor
Kisha@jwcrentals.com
(254) 526-5921 ext. 114

 

This is the same person, in the voicemail attached

With all the charges, slow compliance, to high priority plumbing issues JWC rentals was throwing at me, I refused to rent from them another day!

A notice to vacate was attached to my front door for October 9 2014, By midnight,

I am being charged for the whole month of October, though

I finally got access again to the portal, put in my notice to vacate.

 

 

                                           Attachment below

Re: Notice To Vacate Confirmation

Dear Kimberly Sxxxx,

This notification is to inform you that we have received your move out notice, providing the following details:

Notice Given Date: 10/10/2014 and also sept 30 by phone as shown in recording
Move Out Date: 10/10/2014
Reason for Leaving: OWNER FAILURE TO DO REPAIRS

Upon giving your notice to vacant, you understand and agree that

1. PRIOR TO VACATING, YOU MUST give a MINIMUM of THIRTY (30) DAYS ADVANCE WRITTEN NOTICE TO TERMINATE the lease agreement for MILITARY CLAUSE and an OFFICIAL COPY OF MILITAY ORDERS MUST accompany the NOTICE to VACATE

 

1. .JWC put a note on my door, given me until midnight Friday the 10^th of October 2014 to get the rest of my things out of the home,

 

Notice in the attachment below more late charges and rental payment for October.

Received your notice to vacate for today’s date.

 

Will you be turning in your keys today?

 

*Have an Amazing Day*

 

Kisha Dance
JWC Property Management

Leasing Supervisor
Kisha@jwcrentals.com
(254) 526-5921 ext. 114

 

 

                                                More late fees

                  Late fee deductions cannot bootstrap landlord self-help remedies

 

2014 but a demand letter details of the unpaid charge(s) are below:

Location	Lease	Charge Date	Description	Balance Due
xxxx Littlepine| xxxx   Littlepine	Sxxxx, K.	09/01/2014	Rent	$450.50
xxxx Littlepine| xxxx   Littlepine	Sxxxx, K.	09/05/2014	Late Fee	$119.50
xxxx Littlepine| xxxx   Littlepine	Sxxxx, K.	10/01/2014	Rent	$1,195.00
xxxx Littlepine| xxxx   Littlepine	Sxxxx, K.	10/06/2014	Late Fee	$119.50