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Report: #52568

Complaint Review: K-Mart - Anaheim California

  • Submitted:
  • Updated:
  • Reported By: Clown Grove California
  • Author Confirmed What's this?
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  • K-Mart 18070 Katella Ave. Anaheim, California U.S.A.

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Mr. Edward Segura
K-Mart
10870 Katella
West Anaheim, CA 92804

On April 11, 2003, My wife and I visited your store to purchase a 12X20 Wide-Profile Canopy on sale for $179.99.

I wrote a check for my purchases totaling $237.55. The sales person left with my check for approval, came back a few minutes later to tell me that I did not sufficient funds.

I called my bank and verified that I did have more then enough money to cover this check.

I also have Draft Protection and a Line Of Credit. I asked to speak with a manager. A person named Keith came forward, I explain that I did have enough funds for this check. He claimed that the fund was not the reason for denying my check. According to Keith, my check was denied because my drivers license address did not match my checks address.

Being a long time customer who has written countless checks at K-Mart without any problems, I ask to see a written policy on this, he said is Word of mouth. He called another person named Doug whom Keith said is the actual manager.

I explain the situation to Doug and ask if he would call my bank to verify my funds. He said he called already. I ask if he would be so kind to call again. Doug said he doesnt have the number.

I offer to give him the number. Doug exclaimed, You could be giving me any number. I pointed out to him that this is the branch number for my bank. Now Doug said that he doesnt have the time to call. Furthermore, Doug said I was wasting his time.

I call K-Marts customer service number. The customer service representative put me in contact with Mike from Check Retrieval. Mike, using my phone, tried to reason with Doug. I heard Doug tell Mike that he is Under no obligation to call again. Mike suggested I call Customer service again. I called customer service and spoke to Gerry. Gerry, also, tried to reason with Doug. Doug told her that he has no idea who he was talking to, and hang up the phone on Gerry. - File # 160584

I left K-Mart unable to make my purchase. I would like to purchase the 12X20 Wide-Profile Canopy for the sale price of $179.99, and recieve and apology from Doug and Keith.


Diego
Clown Grove, California
U.S.A.

This report was posted on Ripoff Report on 04/11/2003 03:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/k-mart/anaheim-california-92804/abused-by-k-mart-ripoff-abused-mistreated-anaheim-california-52568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Another possible solution

AUTHOR: David - (U.S.A.)

POSTED: Tuesday, October 14, 2003

I might suggest using a debit / check card for purchases. I do not like displaying my driver's license or any other type of I.D. By using a debit/check card, authorization will be given if there are funds in your account at that exact moment. If there are not enough funds, the transaction will not be authorized. I am not sure about all banks, but mine does not charge me and type of fee to use my debit/check card.

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#1 Consumer Suggestion

Accepting checks is risky business

AUTHOR: Consumer - (U.S.A.)

POSTED: Thursday, October 09, 2003

That a person currently has funds in their account is no guarantee that there will be funds there when the check is presented to the bank for payment. Obviously a person with $500 in their account could write a dozen $200 checks in a single morning.

I would suggest the following:

1) Either correct the address on your checks or on your driver's license

2) Take your check down to your own bank, cash it and return to K-Mart to make your purchase.

K-Mart hasn't ripped you off, they have simply refused to accept your check. I don't blame them in the slightest.

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