Report: #798298

Complaint Review: Kaplan University

  • Submitted: Tue, November 15, 2011
  • Updated: Tue, November 15, 2011
  • Reported By: Alex D — Pasadena California United States of America
  • Kaplan University

    Internet, Iowa
    United States of America

Kaplan University Kaplan Kaplan Internet, Iowa

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I made a decision to complete my undergraduate at Kaplan after take a long sabbatical. Once I was approved for financial aid, I almost immediately began attending classes online. It was challenging and the professors were engaging. However, the Financial Aid Dept. was another story. For close to a year, I was hounded by the Financial Aid Dept. to provide various documents, which I did. After graduating in August 2011, I was told that I owed the school close to $8,000. I asked them why a shortfall of my financial aid was not disclosed sooner, or why I was not blocked from taking classes until the matter was cleared up, which is purportedly the school's policy. I received no response. I contacted the Dept. of Education and requested an investigation. Once a discrepancy was discovered, insofar as calculating my eligibility to receive financial aid, and this was reported to Kaplan, they stated that my financial aid package could not be re-evaluated because I had "withdrawn". To use "Withdrawn" interchangeably with "graduated" in the world of academia is foolish, if not negligent. Kaplan had a duty to let me know that my financial aid was going to be short. Kaplan had a duty to follow its own policy and not permit me to continue until my financial aid situation was cleared up. in my opinion, Kaplan has misrepresented certain facts and has been negligent.

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