Kellys Propane Unfair Practices Mansfield Ohio

SUBMITTED: Monday, October 27, 2014

disstill wrote: 

"so long as the kellys tank is there it gets filled to 80% you got an estoment if it takes 25 more bucks to fill to 80 so be it that how the contract between kellys and your land lord works"

Look genius, obviously you have a reading comprehension problem so I will try to dumb this down so you can understand it better. I went in to Kelly's office and PRE-PAID for my refill. Hello?? I did not ask for any "estomate" (nice spelling by the way!) I asked for it to be refilled and I asked the woman specifically for the EXACT amount and then I gave the woman CA$H. The payment receipt she gave me said nothing about 'estimate' so you are full of it, bub. I still have the receipt.

"2 80% fillup a year unless you owen the tank"

No Kelly's are rip off artists and I have cheefully told dozens of people about how crooked and deceitful they are. Also I fully understood that the amount she quoted was for 80% capacity so you bring that up several times obviously to remind yourself of this fact because it is a moot point in this bone of contention.

"it was 25 bucks and they yould give yoiu time to pay it if not for you being rude have used them for the last 10 years and many of my neighbors have also and we had no prolebms"

Here's the brilliance of Kelly's Propane: For honking off an otherise happy customer over a $25 error on THEIR part, they basically pissed away approximately $15,600 (using the rates of 2006 not adjusted for inflation). I usually filled that tank three times each Winter and if we figure $650/refill, that's $1,950 a season. Multiply that by 8 years now and you're looking at $15,600 Kelly's decided to throw away in their hubris.

Do you understand me? Kelly's stole at least $200 worth of MY propane that I had PRE-PAID for to satisfy their pathetic $25 error. This is the kind of moronic, hillbilly company acting as a fuel supplier and woe unto anyone who dares do business with them! When they stole my tank, I called Suburban Propane over in Tiro and they treated me well. In fact, when I told them of Kelly's theft of MY propane, they shook their heads dumbfounded as did many people I've told about Kelly's schlock outfit.

For a lousy $25 mistake, you've essentially shoved away a client who pre-paid you in cash without any hassle over price. Not long after Suburban, I made all of the necessary changes and switched to natural gas where the prices are much cheaper than propane.

so long as the kellys tank is there it gets filled to 80% you got an estoment if it takes 25 more bucks to fill to 80 so be it that how the contract between kellys and your land lord works 2 80% fillup a year unless you owen the tank it was 25 bucks and they yould give yoiu time to pay it if not for you being rude have used them for the last 10 years and many of my neighbors have also and we had no prolebms  

Years ago, a local company use to charge a flat $25 to fill your tank, used for your BBQ. It didn't matter if it was half full or empty. Then the big companies got in on the action and the price to trade in your tank was either $12 or $14. Now they've raised it to $14 or $18. Talk about a ripoff.

First, I have to say you've obviously never heated with propane. His payment, made to the company was for a set amount of fuel. The driver is very capable of meting out the amount that was ordered. I purchase our propane by the gal, ie: I decide how much I think it's going to take to get me to the percentage that I want to be at, call the company for delivery, and write out a check to hand him when he gets here. In all of the years that I have lived here, there have only been overages twice, in pennies, not dollars. (and both were written off by the company).

And they CAN remove overages from your tank if it's that important to them. Thats why companies prefer that you have one of their tanks instead of your own. A mistake (or non payment) on a customer owned tank can cost them because they have little recourse. I worked for a small propane outfit, and when we had a non pay, we would attempt to recover any of the gas that still remained in the tank.....if the customer was smart, they had padlocked the lid shut, and we were out of luck.

Good Luck Ken, and find a better provider. Ask around because propane companies have a strong reputation in communities, and it seems everyone is willing to tell you their experience, good or bad. Hunt for the best 'lock-in' price, which should be kicking in about now. Often you will get a 'new customer' special just for a new set, so make sure and ask.

You state yourself that the quote was an approximate, not an absolute. $575 is very very close to $550. Myself, I would be pleased the actual figure was within 0.045% of the quoted figure and pay it.

You misunderstand me. When I say approximate, I'm trying to remember the exact amount the bill was for is all. I was quoted and told it would be $547.97 (I found my receipt!) and the actual date was 12/30/05 and was received by Denise.

When you get quotes in the future, if you cannot afford to go over a little, ask for an absolute fixed quote. Do not accept an approximation, as you will, as in this case, be liable for the difference.

Algeria, again you misunderstand. These trucks are capable of putting out fuel to the EXACT penny. This isn't like an estimate to fix a roof.

This company has a history of this sort of thing. Since I had my own problem with them, I've done some checking and found several other residents who've switched to another company.

I plan on taking action against Kelly's Propane!

You state yourself that the quote was an approximate, not an absolute. $575 is very very close to $550. Myself, I would be pleased the actual figure was within 0.045% of the quoted figure and pay it.

When you get quotes in the future, if you cannot afford to go over a little, ask for an absolute fixed quote. Do not accept an approximation, as you will, as in this case, be liable for the difference.