Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #778333

Complaint Review: Ken Garff West Valley Dodge. - Westvalley Utah

  • Submitted:
  • Updated:
  • Reported By: stan — magna Utah United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Ken Garff West Valley Dodge. 4175 west 3500 south, Westvalley, Utah United States of America

Ken Garff West Valley Dodge. Ken Garff packs their pockets with every car they sell Westvalley, Utah

*Author of original report: Ken garff made it right

*Consumer Comment: How Do You Spell "Doormat"?

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

So my experiences with Ken Garff starte a while ago, my wife and I hade a ram truck before trading it in I done alot of researce they proclaimed that they could give us 14,000 for our trade to get us in they really didnt, we found a vehicle we liked I gave them my credit over the phone, we were on our way down there to look at a vehicle they told us we were approved for excited we get there to be told that the vihicle we went to get was not even there on the lot that it had been sold.

The sales man promised that they would find something affordable and in our likings that we could take home that night. They showed us a beat up dodge dakota that had dents all over smashed bumper bald tires, they tried telling us thats all we were approved for they ended up strongarming us into taking that truck home. Well needless to say once we got it home we started having major problems with it . My wife called and spoke to managers about all this they said the wouldnt be able to fix it.

They fought us for a week untill my wife called corprete they were suppose to have someone call her back, never happend. My wife was driving the truck one day it started raining the windsheild was leaking all over my wife was soaked. She drove it to ken garff and demanded something be done they agreed to fix the windsheild but not untill they walked out to inspect the vehicle. The bank windeded up not loaning on the truck that was the only thing that saved us..

So after the bank wouldnt loan ken garff was adaminr to get us back in there they begged us to return they swoore they would get us into something better and cheaper, they ended up putting us into the same exact ram that we allready had same color and everything we had power windows and locks on our other one and the one they put us in had no power windows or locks and the payment was higher to boot. We faught with everyone at the.dealership as well as corprete yeg again nothing was done.

My wife took the truck back told the fianance guy we didnt want it well due to the fact thsy they sold my trade in allready before they even got me financed for mine they expected my wife and I to pay 5,000 to give the truck back, eventhough they also broke their contract with us by not notifing us they couldnt get us approved for the loan in the time allated in the contract. My wife called the general manager anrvspoke to him she told him we would go to the better buissness beauru his exact words was if you feel you need to go ahead.

Ken garff called us a few days later and told us they had a perfect car they could get us into yet again cheaper and big enough for our kids into it. My bank told me I could get a loan that would be 200.00 a month. but yet ken garff got me approaved for 20,000 how they did that I dont know but I do know is they are not trustworthy they constantly keep lying to their customers, no sooner when we got the car half home the brakes went out, that was like pulling teeth to get anything done. This car we have now has been costing us so much money we cant even live let alone care for our three kids.

We even had put 1750.00 ,down they said quote"it will lower your payment every month. What a joke that was now were so upside down its not even funny. And yet again noone cares we just dont know what to do. But we want everyone to know what a joke ken garff is who they really are and how they pack their pockets with my familys lives. They knew we were in need of help they made it seem like they were realy there to help but instead they are helping themselves to is our childrens only means of living.

This report was posted on Ripoff Report on 09/18/2011 08:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ken-garff-west-valley-dodge/westvalley-utah-84120/ken-garff-west-valley-dodge-ken-garff-packs-their-pockets-with-every-car-they-sell-westv-778333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Ken garff made it right

AUTHOR: stan - (United States of America)

POSTED: Friday, September 23, 2011

Since my report was posted I wanted to update that ken garff has made everything right and done what was needed to make everything ok again!!!!

Respond to this report!
What's this?

#1 Consumer Comment

How Do You Spell "Doormat"?

AUTHOR: Jim - (USA)

POSTED: Monday, September 19, 2011

They played the bait and switch game originally and then what did you do? Instead of being a MAN and telling them "you won't be screwing me over again" and walking out...you go back! Then you get screwed over again. What do you do? You go back again!!! What in the hell is wrong with you? Now you're here complaining and whining..."boo h*o, boo h*o they screwed me again! They are so bad, so corrupt! Boo h*o!" Should they have treated you right the first time? Absolutely! Does your wife need to be secure in the car? Absolutely! But we as consumers need to do our part by being a SMART CONSUMER. You don't need this car dealer...they need you! You are the key to their profit. You are NOT subservient to them. Whenever you are not being treated right...you get up and walk out! Playing doormat, sucker or chump guarantees you will be treated like one. And no, I don't work for them.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now