Complaint Review: Kenneth Grenier - Internet
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- Author Not Confirmed
- Kenneth Grenier Internet USA
- Phone: 1-800-705-0186
- Web:
- Category: Computer Software
Kenneth Grenier India based MSN tech support - Incompetent India Internet
*Author of original report: Company made me whole.
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My laptop was not performing well so I clled a number that was provided when I contacteed MSN-Support on the Internet. Tis company, Geekstechs, took control of my laptop and after 3 hours of work, declared it "clean".
Two days later I had a repeat of 2 new sites , ASL and Yahoo in my top menu lines. I called hem back and after a week of trying to schedule another session, a different tech took 2 hours to "clean " my system up. This cost was $199.00.
One day later, I received a "renewal notice" for AVG which I had not used in 2 yers. When I called them, they looked at my Laptop and found a major security exposure by numerous iterations of a MSN Module RUNDLL31.exe. This module has been published , by MSN, as being a back door to any computer for virus etc entry.. In addition , all security monitoring and checking was turned off. For this I had to pay $199 for them to fix my laptop.
I want some reimbusement from GEEKSTECHS for the incompetent effort in the first place.
This report was posted on Ripoff Report on 07/22/2014 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kenneth-grenier/internet/kenneth-grenier-india-based-msn-tech-support-incompetent-india-internet-1164124. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Company made me whole.
AUTHOR: KenWG - ()
SUBMITTED: Tuesday, August 12, 2014
This support organization, GeeksTechs, after some clarifying discussions, refunded half of my money. The situation that I encountered by the impact of being hacked so soon after GeeksTechs finished cleaning up my laptop. The vrus which destroyed my laptop, was not due to their negligence.
This was more than fair as they had removed a number of threats to my laptop.
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