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Report: #1113650

Complaint Review: Ripoff Report | Kerendian & Associates, Inc. Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kerendian & Associates a Los Angeles based law firm that has expanded into a multi-attorney firm due to client satisfaction and referrals. Kerendian & Associates established in 1996, focuses on business litigation, real estate litigation, dental/medical litigation. - Los Angeles California

  • Submitted: Tue, January 07, 2014
  • Updated: Thu, May 17, 2018
  • Reported By: Sandra — Santa Maria California
  • Kerendian & Associates, Inc. Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Kerendian & Associates a Los Angeles based law firm that has expanded into a multi-attorney firm due to client satisfaction and referrals. Kerendian & Associates established in 1996, focuses on business litigation, real estate litigation, dental/medical litigation.

    Los Angeles, California
    USA

Kerendian & Associates, Inc. Verified TRUSTED Business REVIEW: Customer Satisfaction Commitment: Kerendian & Associates, Inc. dedicated is to the satisfaction of its clients. Kerendian & Associates implemented strategic changes ensuring client success, focusing on finding ways to assist client's search for new opportunities effectively, even in the challenging field of law. Kerendian & Associates has policies in place to make sure that its clients receive the essential information and documents about their case.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service Kerendian & Associates, Inc. pledges to always resolve any issues: feel safe, confident & secure when doing business with Kerendian & Associates, Inc. recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: May 17, 2018: Kerendian & Associates remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Kerendian & Associates is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Kerendian & Associates has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Kerendian & Associates has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Kerendian & Associates remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Kerendian & Associates, Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with Kerendian and Associates, Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Kerendian and Associates, Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Kerendian and Associates, Inc.'s principal, Shab Kerendian, has informed us that his personal philosophy is that the success of his clients are the heart of the business. It is critical to listen to his clients and respond properly. By always putting his clients first, Kerendian & Associates hopes to maintain a law firm committed to client satisfaction. Kerendian & Associate's business philosophy is based on the premise that a successful business model is based on value-added services, and client care. Kerendian & Associates always does the best it can to follow the philosophy of giving more, i.e., going the extra mile for the client.

Kerendian & Associates is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Shab Kerendian during an onsite inspection held by a third party verification company with no biases towards Kerendian & Assocites, Inc.

Kerendian & Associates is a law firm founded in 1997. They dedicate themselves to provided legal representation that is very personal and detailed. Shab Kerendian stated the following about his company, "I establish a very personal relationship with my clients and one of the reasons we become very close is because a case takes about maybe a year sometimes to three or four years to go through the process. Whoever becomes my client we get to interact with each other for a number of years so we get close." Kerendian & Associates works mainly in business litigation and real estate litigation.

Leads for Kerendian & Associates are primarily obtained through referrals from past clients. Potential clients will always receive a free consult the first time they call. From there Kerendian & Associates will establish if their services best suit the client’s needs. If so, the appropriate paperwork is signed and they begin their professional relationship.



CUSTOMER CARE & COMPLAINT RESOLUTION – KERENDIAN & ASSOCITES, INC.

During the onsite interview Mr. Kerendian was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that sometimes clients are dissatisfied with the vernacular used in certain documents. In order to remedy this, "I show them what I'm going to file ahead of time because in 20 years of practice I've learned...just show the client what you are filing, let them give you their feedback ahead of time and then you can incorporate that into the document before it goes out." Additionally Mr. Kerendian is adamant when it comes to effective communication with his clients, "I really try hard before any hearing and before we go to court to explain to the client what that risks are, what the possibilities of success are, and what are the potential issues with the case so that they understand. In court it’s more of an art than a science."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kerendian expressed that a potential client called in to inquire about their services. She requested to send various documents in for Mr. Kerendian to review. He stated that this was fine, but not to submit the original copies of the documents. However Kerendian & Associates did not accept her case, "we didn't take the case, we didn't sign the contract." This was primarily because the potential client could not afford the required services, "she asked me to keep the paperwork until she lets me know, until she comes up with the money. So, I saved the box for her." Mr. Kerendian periodically reached out to inquire as to how they should handle the rest of the documents, "I never heard from her until I got an email while I was on vacation saying I refused to give the documents back to her." However, this was far from the truth, and Mr. Kerendian and his office did everything they could to submit the documents back to the client, unfortunately she blocked their number. The issue was resolved after they submitted the documents via an overnight FedEx shipment.

Kerendian & Associates is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I like the communication part. Verifying the truth and what's happening. I want to show people who we really are."



KERENDIAN & ASSOCITES, INC. - STATEMENTS FROM THE PRESIDENT – SHAB KERENDIAN

" We believe in providing a custom-designed representation for each one of our clients to address their needs. We believe that each case is different, and each client's needs are different. Each case has its own events, and it is essential to know exactly the goal or goals the client intends to reach in the pending litigation. We believe communication, understanding and updating each client are key factors to reach success in a case. We do our best and commit to making sure that all of our clients' questions are answered.

Kerendian and Associates, Inc.'s team has expressed that they feel very confident doing their job. Kerendian and Associates, Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "CUSTOMER TESTIMONIAL"

Ripoff Report was pleased to learn that Kerendian and Associates, Inc.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM KERENDIAN & ASSOCIATES, INC.

Kerendian and Associates, Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Kerendian and Associates, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Shab Kerendian, Ripoff Report is convinced that Kerendian and Associates, Inc. is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Kerendian & Assocites, Inc. meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.





Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Kerendian & Associates, Inc. Shab Kerendian Los Angeles California

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM KERENDIAN & ASSOCIATES, INC.:


The documents were sent out as soon as the request for the box of documents was received. The law firm was contacted, and the potential client was asked to only send copies, not originals. The law firm agreed to review the documents free of charge, which was done, but the firm did not take the case. The documents were kept safely and were available for the client to be picked up. No one came to pick up the box. As soon as we heard of the problem, the firm shipped the box to the client expeditiously. Maybe the messengers went to the wrong address as our office was open and the box ready to be picked up.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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I sent a box of legal files to Shab Kerendian in april 2013. While he declined to take my case,(I know now that he never opened the box!) he said I would have to retrieve my files because "he couldn't afford the cost to ship them back to me".


I sent TWO commercial carriers to his office, neither one was able to pick up the files, one was told the person I had been instructed by Shab to contact for said files didn't work there, and the other was told there was nothing to pick up. I have filed a complaint with the State Bar who said ONE request for the return of files is standard, anything more is a violation.


I received an email from Shawn Kerendian saying thery were sending the files if I could identify the box....I did so with an email that he sent with a photo (which is how I know it was never opened) yet the files remain in his office. I have no idea what kind of work they actually do, in fact my first communication with them was very positive, but this hijacking of my legl files with original documents is not a great indication of their success.

This report was posted on Ripoff Report on 01/07/2014 01:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kerendian-associates-inc-verified-trusted-business-ripoff-report-verified-businesses-you-can-trust-kerendian-associates-a-los-angeles-based-law-firm-that-has-expanded-into-a-multi-attorney-firm-due-to-client-satisfaction-and-referrals-kerendian-associates-established-in-1996-focuses-on-business-litigation-real-estate-litigation-dentalmedical-litigation/los-angeles-california-90019/kerendian-associates-inc-shab-kerendian-los-angeles-california-1113650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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