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Report: #1454616

Complaint Review: Ketofirm - Garden Grove California

  • Submitted:
  • Updated:
  • Reported By: Gail — Massapequa Park United States
  • Ketofirm
    12913 Harbor Blvd. Suite #Q3-330
    Garden Grove, California
    United States

Ketofirm the offered a free sample, pay shipping only and then started automatically charging credit card Garden Grove California

*General Comment: SCAM

*Consumer Comment: scam

*Consumer Comment: Did they change their website?

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This company is a scam.  The add came though facebook.  I always read the fine print.  What I clicked on and ordered said free 30 day supply.  It said nothing about a 14 day free trial, and automatic charge for product if not canceled within 14 days, and automatic monthy renewal.  Stuff is really really expensive.   I would never have ordered the free samples if it said something like that.  It is a scam.  I am almost certain that the website they get the orders from is different from the website that they send you to when you call and complain.  And the stuff did not work.  I called to cancel and complained and talked to supervisor. Best they would do is 75%  back.  I am so furious.

This report was posted on Ripoff Report on 08/02/2018 07:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ketofirm/garden-grove-california-92840-5855/ketofirm-the-offered-a-free-sample-pay-shipping-only-and-then-started-automatically-char-1454616. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

SCAM

AUTHOR: Stu - (United States)

POSTED: Wednesday, November 14, 2018

Soooo

"If you are dissatisfied with the product, you must call 888-828-7228 within 10 days trial plus 4 days shipping (total of 14 days) from today to cancel your membership and avoid being charged of $94.90 ($89.95 + $4.95 shipping and handling), which is the full price of the product"

 

Clearly the full price of the product is what they charged - $4.95.   They are clearly fishing for people who can't follow the small print directions.   They are playing a game to SCAM people.  Don't follow directions and get charged $94.90.    In reality, what difference does it make regarding timing of when you tell them you don't want any more of the product!   They sent a sample for $4.95.   You tell them before they ship any more you don't want to continue and it has cost them nothing more than if you told them withing the time they allotted.  That is honesty.    But being charged $94.90 for not telling them you don't want it within their allotted time frame  -   that is a game they are playing with the consumer and it is called a SCAM!         

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#2 Consumer Comment

scam

AUTHOR: lisa - (United States)

POSTED: Friday, November 02, 2018

I ordered this product off of facebook-there was nothing about any kind of subscription. only said to try it and get it free just pay shipping and handling. when i got the package, there was nothing but a paper that listed the names of the product--no shipping address, no phone number, no welcome to your subscription ripoff!

then i get an alert from my credit card saying they have charged me for 2 subscriptions  $89.95 for fitbeingbeautiful and $79.95 for LeanLifeRestorinvital. I read the ad on facebook very carefully and never saw anything about paying for some subscription--if i had seen this i would never have ordered it in the first place because i could not afford that for a bottle of pills of any kind! i got the number of the company from my credit card company and called-

the guy just kept saying that i saw the subscription info on their website (which i never went to a website-it was on facebook ad) and that since i didn't call within the website's timeline??? i still have to pay and i can't get my money back. I told him there was no customer service number or information about the company in the box i received. then he said well how did you call now? and i told him i had to get the number from my credit card company.

he said he can cancel my subscription but that's all! i told him i wanted to speak to a supervisor and he said that he was the manager and i could talk to him. i told him i wanted to talk to his boss then, and he said no, that no one else can help me. this is a ripoff!! i am calling my credit card company to file a complaint with them to get my money back! these people are scamming!!

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#3 Consumer Comment

Did they change their website?

AUTHOR: Chris - (United States)

POSTED: Thursday, August 02, 2018

Right on their main page they have the following statement

By placing your order today you'll be shipped a 30 day supply of Ketofirm Forskolin for only $4.95. This gives you the opportunity to try this remarkable product so you can come to a decision for yourself if this is the right product for you. If you are dissatisfied with the product, you must call 888-828-7228 within 10 days trial plus 4 days shipping (total of 14 days) from today to cancel your membership and avoid being charged of $94.90 ($89.95 + $4.95 shipping and handling), which is the full price of the product. If you are satisfied with the product, you need do nothing else and upon the expiration of the trial period, you will be billed $94.90. The total monthly subscription charge of $94.90 includes shipping and handling for the full cost of the product. Thirty days after your trial period ends and every thirty days thereafter, we will send you a fresh monthly supply at the low price of $94.90 ($89.95 + $4.95 shipping and handling) per until you cancel your membership. There's no obligation and you may cancel your membership at any time by calling 888-828-7228 or by sending an email to support@ketofirmcaresupport.com. The trial period begins from the day of ordering the product.

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