Complaint Review: keyes toyota - van nuys California
keyes toyota Deceptive practices at dealer service center van nuys, California
When I insisted to have the test done anyways, the adviser told me that he was just trying to save me some money by not doing the test that was useless anyways. I got the test done with the intervention of the assistant service manager only after I called toyota to complain about what was going on with the service department. After a 1000 miles went back to the dealer to have them check the levels and it confirmed that my car was consuming oil above acceptable levels. The dealer wanted approx. $6000 to fix the problem which would have been covered under the powertrain warranty. The dealer said that since my car is already out of warranty, the repair would have to be out of my own pocket.
In summary, The powertrain warranty was for 5 years or 60,000 miles. I first brought in my car for the oil loss issue when it had 57,235 on the odometer. The car had 69,374 miles when I was told that the oil loss could be documented. I found out about the TSB on my own after doing my own research. I have come to believe that the dealer deliberately withheld facts from me about the oil loss knowing that my warranty was about to expire. They lied and distorted facts when I asked about why my car was losing oil. The advisers that I've dealt with were very evasive and I felt like they were not telling me everything. They tried to blame me for my car losing oil because I was not maintaining it regularly. After I told them that I can show proof that I did regular maintenance on my car, they implied that the place where I usually go to for maintenance(firestone) was incompetent. As a result of the dealer's deceptive practices, toyota refuses to even consider my complaint and the dealer refuses to do anything for me because the car is out of warranty. The dealer's official position is that unless toyota authorizes the repair, they can't do anything more. I am fed up with the way I was manipulated into thinking that there was nothing wrong with my car when they knew that there was. The facts prove it. And I am hoping that this complaint will be read by people who can do something about this problem.
This report was posted on Ripoff Report on 11/07/2012 11:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/keyes-toyota/van-nuys-california-91502/keyes-toyota-deceptive-practices-at-dealer-service-center-van-nuys-california-966244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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