Keystone RV Co. Dissatisfied Keystone Customer Goshen, Indiana

Dec.10,2009

Dissatisfied Keystone Customer

In 2004, I purchased a Keystone Outback 5^th wheel. Shortly after buying it I started to notice the front cap was starting to look wavy and wrinkled. I took it to the dealer and they found staples at the top sticking out. They put some sealer on them and sent me on my way. 

Still having a problem with the wavy front I recently took it to A. & S. RV dealership. The service manager and my insurance agent both determined that there was no water damage and that it was indeed a manufacture defect. They sent pictures to the Keystone Company and they denied my claim. I called the company a couple of times and they flat out told me no, they would not do a thing for me. I even asked if they would go half way on the cost, again was told no. 

I have been told from RV service centers that the front cap is made of cardboard base and that it just hangs suspended. Naturally, it is going to lose its shape. Very poor engineering.

One dealer told me that they have problems with Keystone backing first year warranties, much less problems that dont show up until a year or so later.

Needless to say, I couldnt live with the manufacture defect any longer; Keystone wouldnt accept any responsibility so I had it repaired at my own expense for $1300.

Im very disappointed with Keystone; they didnt take care of my issues and may not help anybody with this well-known problem.

Unhappy customer