Complaint Review: Kleargear.com - San Antonio Texas
- Kleargear.com 9901 I.H. 10 West, Suite 800 San Antonio, Texas U.S.A.
- Phone: 888-553-2743
- Web:
- Category: On-Line Stores
Kleargear.com worst customer service took my money and never delivered San Antonio Texas
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Do not order from Keargear.com--you'll be paying for items that will never be delivered!!
I placed an order on 12/5/07 using a credit card for payment. I paid for standard shipping, which the site said would be 5-10 business days. The tenth business day would be December 19. Oddly, no confirmation email arrived. Reputable internet retailers send confirmation emails almost instantly. On the 17th I sent them an email asking them if they intended to ship the order and received an email the same day stating that my order had "shipped recently." It is now December 27, 10 days after the email stating that my order had "shipped recently," and I have received nothing. Fortunately I was able to get the item from another source in time for Christmas.
The web site says that the staff can't help you with tracking information, and the link that supposedly will help you doesn't work. I have read comments on the internet from several other people who have placed orders and not received them. The phone number provided is never answered, you can only leave a message. Apparently these people are in the business of taking people's money and not delivering.
Martha
fairway, Kansas
U.S.A.
This report was posted on Ripoff Report on 12/27/2007 02:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kleargearcom/san-antonio-texas-78230/kleargearcom-worst-customer-service-took-my-money-and-never-delivered-san-antonio-texas-294895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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