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Report: #1310639

Complaint Review: Knighthaus German Shepherds - Nationwide

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  • Reported By: MARK — Shawnee Kansas USA
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  • Knighthaus German Shepherds Nationwide USA

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 I was interested in buying a puppy from Krystal Knight at Knighthaus German Shepherds in Raceland, LA. She sent photos and videos. I sent her a $350 deposit to hold the puppy I was interested in. A couple of weeks before it was time for the puppy to be ready to go to its new home Krytstal informed me that the puppy would be a "coat" or in layman terms a long haired German Shepherd. She said "I have a another puppy I can "evaluate" for you and if that doesn't work I'll send your deposit back. By that time I had found another puppy and told her that. She said on April 29th that she had just started a new job and would return the deposit to me within the week. Her mother Tammy Dufrene also said they would refund my deposit. I even told her to deduct $50 from the deposit for her troubles. Well on May 17th I contacted her through Facebook and the story had changed. Now she said that she'd send the money as soon as she'd sold another puppy. Trying to be nice I said okay. The thing is I was following her posts on Facebook and when I saw that one of her pups was no longer available I asked her and she claimed she "donated" the puppy. Well fast forward to June 9th. The story has changed again. Regardless of all the messages I have from her and her mother she now says I'm not getting the refund. KNIGHTHAUS GERMAN SHEPHERDS ARE NOTHING MORE THAN BACKYARD BREEDERS and THIEVES! Please save yourself the trouble and don't buy from them.

This report was posted on Ripoff Report on 06/10/2016 05:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/knighthaus-german-shepherds/nationwide/knighthaus-german-shepherds-krystal-knighttammy-dufrene-dishonest-dog-breeders-raceland-1310639. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
0Consumer
7Employee/Owner

#11 REBUTTAL Individual responds

DEPOSIT WAS REFUNDED!

AUTHOR: Krystal Knighthaus GSD - (USA)

POSTED: Monday, September 05, 2016

 I have waited a month to give Mark Ellis a chance to post an update and an apology. It has not happened. On August 5th Mark Ellis received his $350 deposit as promised and agreed upon when the Male puppy was sold. All of the threats and slander and lies were completely uncalled for and in the end I was not the one looking bad. He did contact the BBB and filed a complaint against me. I sent in my side of the situation and actual proof of the whole deal, when was contacted by the BBB it was laughed off CONSIDERING, I am NOT considered a business. The call to the sheriffs department, thanks for stating the deputy's name in your latest rant. I spoke to him you twisted his words horribly. Luckily you didn't mention his whole name. Could have been a slander suit. He also remembers me AND my dog from a call about a year ago when my dog deterred a possible theft suspect from my previous job. Was good touching basis with him. The threat that you called Fox8 I'm still waiting on my interview. As a ethical and responsible breeder my main goal and priority is the well being of my pups. I will not sell a pup to the first person coming to me with money. The said pup was sold to a person that owns their own bounty company and he will be trained to work the streets and assist in recoveries. His brother which also still have will soon be leaving to go with another bounty hunter to train to do the same thing. Mark had options but refused to allow me to access the remaining pups for him. Which in the end worked out best for my pups they have real jobs and are being utilized as true working dogs as they were bred to do. All in all I stuck to my word and good ethics as I always stated and agreed I would. So all this boiled down to was a elementary school type of hissy fit. Once again Mark thank you for the very valuable lesson. Trust no one even those you think are good people and friends!

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#10 Author of original report

Still No Refund

AUTHOR: - ()

POSTED: Tuesday, June 28, 2016

 Please steer clear of these people. They continue to basically tell me I'll get the refund when I get it. Since I am driving to Monroe, LA on July 6th to pick up a pup with a friend I'll stop by the Lafourche Parish court house and file the small claims paperwork and meet with Fox8 defenders to tape the story. FYI I spoke with Deputy Buckley with the Sheriffs office there and he informed me that these people have done this so much they know exactly what they can and can not get away with. Just steer clear!

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#9 REBUTTAL Individual responds

PROOF.

AUTHOR: Krystal Knighthaus GSD - (USA)

POSTED: Thursday, June 16, 2016

 More accusations with no proof. The news stations WILL NOT waste their time on this case. If they do great. The so called person that refused sale because of your rip off report. I know the story behind that one. I could get my friends to do such things also. BBB? Check Louisiana state laws. They won't touch this either, neither will the IRS which you previously threatened me with.

I do not need nor do I qualify to have a commercial license. Once again check your state laws. I sold 3 pups? Please show me proof of that because if I did then someone also owes me money and maybe you can harass and slander them for it so I can refund you. Beings your refund is coming from the sale of a pup and your report is already running people off from me then guess you kinda shot yourself in the foot. So once again. More accusations more harassment more slander and still NO SOLID PROOF of any of it.

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#8 Author of original report

Ripoff Report Works!

AUTHOR: - ()

POSTED: Thursday, June 16, 2016

 I received a message on Social media today from someone who was thinking of buying a male puppy from these people but decided not to thanks to my initial report! That's how this is supposed to work. As you can plainly see Knighthaus German Shepherds are very unprofessional. Just look at their responses. Any reputable breeder would have just refunded the money but instead they continuously try and make excuses not to. What kind of breeder that breeds so called working GSD's doesn't have $350? My initial report has cost them a sale already and as I stated earlier Fox8 and WWLTV in Louisiana are preparing to air a story about it. Instead of just sending me the deposit back they keep putting rebuttals on this page. I think they are those type of people who just absolutely have to get the last word in that's all. I will not answer any more of their rebuttals but will keep you informed as far as reports on this case. Again they sell dogs for $1,200 and just sold a litter except one dog and don't have the $350 I gave them for a deposit? That should let you know right there that you don't want to do business with the likes of KNIGHTHAUS GERMAN SHEPHERDS! If I were in their shoes and had promised to refund a deposit I would just send the refund! If they would send my refund immediately I would remove this report, call the TV Stations and the Better Business Bureau in Houma and tell them that it has been handled but they won't do that.

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#7 REBUTTAL Individual responds

PROOF.

AUTHOR: Krystal Knighthaus GSD - (USA)

POSTED: Thursday, June 16, 2016

 That is not proof. That is yet ANOTHER attempt of explaining to you that generally deposits are non refundable. It's clearly stated that deposits are generally non refundable but does NOT mean we will not refund you your deposit. Try again please. I want to see where one of us said YOU ARE NOT getting your refund. NOT a message in an attempt to explain to you that we will send it when we sell a pup or that they are generally non refundable but will be refunded to you. This ripoffreport is really taking a twisted turn and true colors are definitely being shown.

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#6 Author of original report

Proof that Tammy Dufrene denied my refund.

AUTHOR: - ()

POSTED: Thursday, June 16, 2016

 I have attached a message from Knighthaus German Shepherds saying I would not get my refund. Also regardless of what they say on April 29th when I was told that my refund would be returned within the week there was no mention of selling another pup first. You are also welcomed to contact me if you need to see any statements from them.

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#5 REBUTTAL Individual responds

Screen Shots

AUTHOR: Krystal Knighthaus GSDther - (USA)

POSTED: Wednesday, June 15, 2016

 Posted are the screen shots where Mark was offered another pup from the same litter once I evaluated to find one that suits his needs. He showed interest in possibly getting another pup and then informed me that he found another pup. Once again I NEVER refused him his deposit. I would love to see his proof from his accusations that we REFUSED his deposit. He backed out because the pup was a coat and he did not want to wait for me to evaluate the other 2 pups. So please post where I refused your deposit.

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#4 REBUTTAL Individual responds

Refund on deposit

AUTHOR: Krystal Knighthaus GSD - (USA)

POSTED: Wednesday, June 15, 2016

 As stated before Mark was offered 2 other pups from the same litter to choose from when the original pup turned out to be a coat. He decided he did not want to wait for another pup. I offered him a refund of his deposit. Refunds are usually non refundable but I choose to do so as I respected mark and wanted to be nice. I regret that action. Not once did I EVER refuse Mark his refund. And I til this day fully intend to send it back. I did tell him on the 29th of April that I would refund him within the week. The sale on the pup fell through there for I did not have the money from a sale of the pup to refund him. On May 17th he contacted me and I told him that I will refund him as soon as I sell a male pup. He agreed and said thank you. I have included screen shots of my offering him another pup and where he seemed to at first show interest in one of the others I had available. The next day he messaged me and told me he found a pup with someone else and that he would take the refund. The deposit will be sent to him as soon as I sell a male pup from this litter.

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#3 REBUTTAL Owner of company

The truth to Mark Ellis' false accusations.

AUTHOR: Tammy & Krystal Knight Knighhaus German Shepeherds - (USA)

POSTED: Wednesday, June 15, 2016

Mark Ellis is claiming we told him we were not giving his deposit back. He has yet to show proof of that false information he is claiming. The fact is that my daughter Krystal did tell Mark she would return the deposit the week of April 29th, 2016 which was depending on the sale of a puppy. Mark was aware of that and agreed. That sale never happened. Mark had contacted us again on May 17th, 2016 and was once again told that as soon as we sold a male puppy we would return his deposit.

The discussion that most breeders do not refund deposits, was again mentioned and he said he understood.  After the statement about returning his deposit and once again telling him once a male puppy was sold it would be refunded to him, he commented "I understand about the deposit".  "Ok Thank You". He not only told this to me as he was also messaging my daughter at different times. She told him the same things I did and he responded to her in the same manner that he respnded to me and that he understood.

As for him contacting our local new stations, the clerk of courts office and any other source,  I am totally in agreement. The truth will be exposed. While he is trying to trash us, if this goes like he wants it to, No one will want to deal with him or consider selling him a puppy.

Anyone wanting more of the truth since we have all messages and correspondence between Mark Ellis, my daughter and myself, PLEASE feel free to contact me. I dont mind making it all public. 

We are still waiting for Mark to share where either my daughter or myself told him we would NOT refund his deposit. He will not post it, because it was never said and he knows it.  

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#2 Author of original report

Just Stay away from this breeder.

AUTHOR: - ()

POSTED: Wednesday, June 15, 2016

 They promised on April 29th to send my deposit back within the week! On that day there was nothing said about waiting until a puppy was sold. That didn't happen until I contacted them on the 17th. Again I didn't back out! I was informed that the puppy they were holding for me was NOT what they nor I was expecting. They offered me the choice of another puppy or a refund and I CHOSE THE REFUND! This is just the beginning. I have contacted Fox8 and WWLTV as well as the Clerk at Lafourche Paris. If I have to sue them in Small claims court and drive to Louisana and spend more than the $350 that they owe me that's what I'll do. I know they're probably not members of the local Better Business Bureau but I've contacted them too! Let this be a lesson.. Just don't buy dogs from either one of these people.

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#1 REBUTTAL Individual responds

The truth to Mark Ellis' false accusations.

AUTHOR: Tammy & Krystal Knight Knighhaus German Shepeherds - (USA)

POSTED: Wednesday, June 15, 2016

There is no issue with us as for Mark changing his mind about purchasing one of our puppies.  That is not the issue at all.  The issue of the return of the depoist is what is the problem now.   As most breeders go, anytime a deposit is given towards a purchase that deposit is NON refundable shoud the buyer backs out. With Mark he is the one that backed out the sale. As stated in the messages below to Mark there were two other puppies that may have worked out for him that were not coats.  He decided not to go that route.

We told Mark as soon as we sold a male puppy from that litter we would send his deposit back to him, but it may take time for that to happen. Also stated below in Marks response to me concerning refunds on deposits, he stated he understood. I explanied to him about non refundable deposits but we would refund his anyway.  He responded he understood and even said "thank You."  Mark not communicated with me, he was communicating with my daughter. She also explained to him the same exact things I had. So Mark acknowledged the possibility it may take time to refund the deposit. He was well aware of that and agreed to it.

Our "Story" has never changed. We never said we would NOT refund the deposit, in fact we have repeatedly said we would, but since we had other puppies that were not coats to offer Mark, and he still refused, we explained to him and stated that most breeders would not refund but, we would refund it.  Since Mark has totally become uncoperative and making false alligations, traying to slander and bash us, I want to make it known and will once AGAIN state, we will refund his deposit when we sell one of the remaining 2 male pups we have. 

When reading the attachements please pay attention to the dates as it shows that all along if things didnt go as planned concerning the refund of deposit, Mark was aware and in agreement to the possiblity of having to wait.  In conclusion, Mark Ellis will be refunded his deposit when we sell a male puppy.

As for being a puppy mill, please read where Mark states how he feels about us when I asked if we offended him in any way that made him decide not to get a puppy from us. In his own words his states how he feels we are different from others breeders. 

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