Complaint Review: Kohls - Menomonee Falls Wisconsin
- Kohls Menomonee Falls, Wisconsin USA
- Phone: 262 703-1977
- Web:
- Category: Questionable Activities
Kohls Frightening collection call Menomonee Falls Wisconsin
*Consumer Comment: comment
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I recently received a credit card from Kohls. I applied so I could get a 20% discount on my purchase. I typically do not shop at Kohls and this rare visit resulted in a purchase of about $50.00. I paid the card in full the first statement and did not use the card again for several months. Then another small purchase. Paid in full. etc. I pay my bill online and realized I had paid a day or two late and was charged a heavy late charge. (26.00) Pretty hefty since the balance was usually under $50.00. But my fault for not paying closer attention to the due date. On March 18th when I went into my account to pay I realized the due date was the day before. Late again, darn. I decided since I was going to have to pay the $26.00 I'd just wait until the next payment was due. The bill specifically read the payment was due April 17.
On April 20 I received a scary phone message, it stated, This is not a sales call, there has been a rise in crime in your area... then the call disconnected. My caller ID identified the call as Kohls.. I immediately called the number 262 703-1977. I was certain they were calling to tell me I was the victim of identity theft or that my card had been used fraudently. I was connected to several different people none of whom could explain the calls origin. Despite my obvious alarm, each person I spoke with quickly changed the subject and wanted to discuss my 3 day late payment. I became quite frustrated and angry that they would not address my concerns, telling them until I could get some answers regarding whatever crime had been committed with my credit card I did not wish to chat about anything else. I was hung up on a couple of times and after 2 hours of desperate phone calls to Kohls I was informed that was a collection call!!! A hardcore collection call for a payment 3 days late??? Suffice it to say I paid the bill in full and cancelled the card. I called Kohls corporate and spoke with Colleen Cary who assured me she would look into the matter. I never spoke with her again. I filed a complaint with the Wisconsin BBB and Kohls responded that I was mistaken, that was not a Kohls telephone number and they had no record of me. Buyer Beware.. Kohls is a high priced Walmart. I paid big $$ for a bath rug and some towels which was not the quality at JC Penneys for half the price.. Won't be doing business with ohls again..
This report was posted on Ripoff Report on 06/20/2014 02:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kohls/menomonee-falls-wisconsin/kohls-frightening-collection-call-menomonee-falls-wisconsin-1156344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
comment
AUTHOR: Jeanski - ()
SUBMITTED: Saturday, June 21, 2014
The call didn't originate with Kohl's. I get this call frequently from different spoofed numbers. It's a sales pitch for a security system. Sometimes, just for fun, I'll press the number to get an operator and let them go through their spiel. Then I tell them my security system is made by Glock and it beats anything they're offering.
I haven't been able to get them to stop calling me, and it's annoying.
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