Complaint Review: Landmark Home Warranty
Landmark Home Warranty Claims Ripoff South Jordan, Utah Nationwide **Author of this Report is NOT CONFIRMED**
*Author of original report: Landmark Admits Unethical Practice
*REBUTTAL Owner of company: Contract terms
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We purchased our home on June 9, 2017. Several weeks after moving in, our A/C started malfunctioning; we couldn't get the upstairs cooled down. I contacted Landmark Home Warranty to file a claim.
The first tech they sent out just said the filters were dirty and needed to be replaced. We did but the A/C still was not fixed. The second tech they sent out found that a breaker had tripped. However, he was more interested in selling us their duct cleaning service and threatened that if we didn't have our ducts cleaned then Landmark was likely to deny any future claims regarding the A/C. The A/C was still not working so a third tech came out.
He decided one of the compressors needed to be replaced and warned us that it might be considered a pre-existing condition so he was doubtful Landmark would approve the claim. He wrote a biased report from the angle that the compressor had been in decline for quite some time, thus teeing up a denial for Landmark. Sure enough, they denied our claim - just as the second tech had threatened would happen.
We had two different inspections of the HVAC system in April, prior to purchasing the house. Both reports state the A/C was in excellent working condition. Therefore, this was not a pre-existing condition, nor was the compressor in failure or decline for quite some time as the third tech claimed. We believe the techs Landmark sent out are acting with zero integrity and fed Landmark biased information that lead to the denial of our claim. We are now out of pocket $2500 due to having to replace the compressor that Landmark wouldn't cover.
This report was posted on Ripoff Report on 08/31/2017 07:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/landmark-home-warranty/nationwide/landmark-home-warranty-claims-ripoff-south-jordan-utah-nationwide-author-of-this-repor-1396952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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