Complaint Review: Latinpass - globalpass - Miami Florida
- Latinpass - globalpass globalpass.com Miami, Florida U.S.A.
- Category: Air Travel
Latinpass - globalpass ripoff refusal to award earned frequent flyer mileage Miami Florida
*Author of original report: GlobalPass rebuttal erronious
*REBUTTAL Owner of company: Ripoff of award mileage rebuttal
My wife and I entered a LatinPass (now GlobalPass) one-million-mile promotion, which we successfully completed. We encountered problems when mileage from TACA airlines was not credited to our accounts in a timely manner, and we requested guidance from LatinPass. Their agent told us to contact TACA and make sure that they had the correct records, which we did. A similar procedure was required to qualify for hotel credits in the program.
We were subsequently denied our reward on the basis of "double dipping," even though we followed the LatinPass agent's instructions. In fact, we did not claim all of the mileage that we could have (e.g., hotel stays, car rentals). The legal representative from TACA has also informed LatinPass that in their opinion we neither intended to nor did we double dip. LatinPass (Guy Booth) still refuses to award us our two million miles.
This report was posted on Ripoff Report on 04/22/2004 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/latinpass-globalpass/miami-florida/latinpass-globalpass-ripoff-refusal-to-award-earned-frequent-flyer-mileage-miami-florida-88589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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