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Report: #1447609

Complaint Review: Le Derme Luxe - Phoenix AZ

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  • Reported By: Lee — Allison Park Pennsylvania United States
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  • Le Derme Luxe PO Box 31545 Phoenix, AZ United States

Le Derme Luxe Deceptive "trial period" masked as one-time offer, fradulent billing practices Phoenix AZ Arizona

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My wife clicked an ad in a game on her phone, expecting to purchase two individual products (Luxe Derme Collagen Creme and Luxe Derme Eye Serum) for $4.99 each. When we were subsequently billed $94.99 and $89.98 by the same company, I called the Customer Service number and was told that the initial order began a trial period, which we had failed to cancel in the "alotted" 14 days.

Nowhere in the ad, the confirmation emails, or the order packaging was the term "trial period" mentioned. Upon investigation, it is hidden in paragraph six of the "Terms and Conditions." When I insisted on a refund, I was rebuffed. I asked to speak to a manager, and the Customer Service associate hung up on me. This happened twice. Emails sent to the "help" email address returned similar results. This company is a blatant cash-grab scam.

The quality or lack thereof of the product itself is irrelevant (notice they continuously obfuscate their questionable moral approach by citing its "benefits" and their many, many "satisfied customers"). Perhaps they satisfy their legal obligation by noting the trial period deep in the T&C. That doesn't change the fact that they are out to decieve.

This report was posted on Ripoff Report on 06/15/2018 11:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/le-derme-luxe/phoenix-az/le-derme-luxe-deceptive-trial-period-masked-as-one-time-offer-fradulent-billing-practic-1447609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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