Leaders Merchant Services/ registered ISO of Wells Fargo Rip Off, Thiefs, Crooks, Liers Caramillo California

Leaders Merchant Services, ISO of Wells Fargo participates in decietful, deceptive, mis-leading and mis-represented contracts and blatant lies.

In June I contacted Jeffery Swepp at Leaders to inquire about an account.  I am a one man business that process less than $500 per month.  An agreement was made and fee schedules were agreed to which specified there would be NO monthly minimum discunt fees charged.  I suffered a heart attack I June and was unable to conduct business until October of 2014.  At this time I processed $112.00 in credit card fees.  I received a statement from Leaders in which they deducted $31.98 in Minimum Discount Fees.  I contacted them and they said I was notified in September that they could no longer honor the $0.00 fees.  I did not receive the notice.  They then informed me that since I had not processed any cards that they did not send statements out and that was why I did not receive the notice.  They refuse to honor the agreed on fee structure claiming that they have the right to change those fees with a 30 day notification and me as a subscriber has no recourse except to cancel the contract at a high cancellation fee.  This company is a complete ripoff  and a thief to boot.

I have contacted at least 12 different individuals on this matter and each time it is "this department doesn't handle those issues" or "that individual was not authorized to make that agreement".

On 11/14/14 I contacted a Tyler who said his extension is 7556.  After explaining the situation he tells me that the fee schedule had gotten mis-filed and after checking with his supervisor told me that the agreed upon fee schedule would in fact be placed in service and that I would get the $31.98 fee returned to me.  He promised to notify me by email when this occurred.  On 11/17/14 I had not heard anything from Tyler so called Leaders again.  This time I was transferred and transferred and transferred.  I finally asked for a supervisor and was informed that one was not available and I would be called back.  I was also told that they did not intend to honor the original fee structure no refund the fees.  For some "unknown" reason no one has last names at this company except the salesman.  I again contacted my origianal salesperson who promised to try to help but it is plain that no help is forthcoming.