Report: #193404

Complaint Review: Legacy Long Distance - Cypress California

  • Submitted:
  • Updated:
  • Reported By: Galt California
  • Legacy Long Distance
    10833 Valley View St
    Cypress, California
    U.S.A.

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Here is my story to help others be aware of the rip-off that is occuring at pay phones everywhere by Legacy Long Distance.

It was Mother's day , May 14 2006. I stopped at the grocery store on my way to church services and when I got back in my car it wouldn't start. I started looking for my cell phone and realized I had left in on the charger at home. So I started looking for change in my purse to call my husband and could not find any.

I walked to the payphone to figure out what to do. I picked up the reciever and dialed 0 and was told dial 1 for collect call or 2 for credit/debit card. I pushed 2 and was prompted to put in my card # then experiation date then 3 digit security code on the back. As soon as I dialed the last number it started dialing and my husband did not answer, I left a voicemail. The call was probably a total of 30 seconds at the most. I made a total of 4 calls that way and never got through just hung up when voicemail answered. I was never told or promted to hear rates and assumed it would be the usual 50 cents.
The next day I had charges to my bank account from Legacy Long distance 4 for $20.75 each and 4 for $20.00 each. The $20.00 ones were authorizations. The final charges that went through totalled $83.00. What a rip-off!
I called legacy long disctance and was told that was the usual fee for people who didn't have coins available. This is insane and I am going to try to get this on the news so this doesn't happen to other people.

This put my bank account into an overdrawn status and I have incurred over $400 in bank charges because of this company.

Shalisha
Galt, California
U.S.A.

This report was posted on Ripoff Report on 05/26/2006 09:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/legacy-long-distance/cypress-california-90630/legacy-long-distance-charged-2075-for-30-second-phone-call-to-my-debit-card-ripoff-cypr-193404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Legacy RipOff Stops Here! How to fight back.

AUTHOR: Andi - (U.S.A.)

If you have still received no satisfaction from Legacy or the bank in getting your money back and stopping the ripoff, contact the California Public Utilities Commission with a copy of the phone bill and / or the bank statements where this company's name and charge appear. File a complaint with CPUC and with your county's district attorney. You can also contact the Federal Communication Commission with your complaints. Contact information is pasted below. Good luck!

Send a copy of your phone bill or bank statement to PUC with a written dispute to

CPUC
Attn Consumer Affairs Bureau
505 Van Ness Ave
San Francisco, CA 94102

You can Fax it to 415.703.1158

File an Online Dispute
(If you can copy and paste your attachments)
www.cpuc.ca.gov/static/forms/complaints/index.htm

The FCC information is on their website at http://www.fcc.gov/cgb/complaints_general.html
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#2 Consumer Comment

I agree with alma and have to add.

AUTHOR: Leticia - (U.S.A.)

Most grocery stores sell these prepaid cards, so if you do not have one on you go and buy one with your debit card, so that you won't have to pay these rates.

If this happens again, just go to the customer service desk, and ask if they sell them.
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#3 Consumer Suggestion

Use pre-paid calling cards....

AUTHOR: Alma - (U.S.A.)

To prevent similar ripoffs, have a pre-paid calling card for this kind of situtation. (You can find ones with only 4-6 c/minutes.) You have to call a 800 number - it is free, then you have to punch your code, then the # you want to call.
The cost: mandatory 25-50 cents for the public pay phone usage + 4-6 cents/minute. All these deducted from the amount on your calling card. No need for change to deposit.

Please, be aware, that your own phone company's calling card does not prevent you from extra charges by these scambag companies.

The main point: have an anonym pre-paid card - so scammers can not charge your home phone number.

You can use these pre-paid cards beside public payphones, in hotels, hospitals, etc. where otherwise you are charged skyhigh rates for both collect calls or calls made by your own phone companies calling card.
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