Complaint Review: Legalzoom
United States of America
- Web: www.legalzoom.com
Legalzoom Misleading Advertising , Internet
*UPDATE Employee: LegalZoom Complaint
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I placed my order and was immediately billed $299 on my credit card. My wife and I spent the next 8 weeks painstakingly filling out the questionaire to define the terms of our separation and subsequent divorce. We were finally able to submit this to be put in legal-ese so we could simply " file the signed petition at the courthouse in the county where" I live.
I soon received a "Problem Resolution Order Form". I was told that Legalzoom only offers absolute divorce for my state. I rechecked the website to make sure I had not lost my mind. Sure enough, I had seen a sample Separation Agreement from my state. [continued below]....
I called Customer Service, explained the problem, and was told that, while there was a sample from my state, they do not provide that service for my state. I requested and was quickly given a refund, but Legalzoom has earned interest on my money for nearly three months and I have paid interest on the charge.
I do believe this is misleading advertising at best - a method to garner additional income at worst.
This report was posted on Ripoff Report on 12/19/2012 01:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legalzoom/internet/legalzoom-misleading-advertising-internet-984490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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