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Report: #1173923

Complaint Review: Les Schwab - McCall Idaho

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  • Reported By: Chris — McCall Idaho
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  • Les Schwab 500 Deinhard Lane McCall, Idaho USA

Les Schwab Damaged wheels, lied about it. McCall Idaho

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In July of 2014, I went to Schwab and talked to Nate the manager, I was trying to decide between buying new wheels or paying to have my old tires taken off my wheels, so that I could install new tires. Nate told me that he could get them apart and quoted me $60. On 8/11/14 I dropped them off. I specifically asked Nate if he could do them without scratching them, he said that he could. I called the next day to find out of they were ready, he told me that he was busy and that "If there are customers waiting for service, yours will have to wait, that is just the way it is." After that response I decided that if they were not ready in the morning, I would go get them and take them somewhere else. I had a message that they were ready the next day, so went and picked them up. They told me the charge was $100, which I argued that was not the quote. The employees loaded them in my truck. When I got home, I put them in the yard and power washed them, to get the tire lubricant off that Les Schwab left on them. I then noticed that every single one had scratches and gouges from dismounting them that were NOT there when I took them in. These wheels were brand new less than 1000 miles ago, all of the marks and gouges were fresh and would have shown corrosion from winter roads here if they had been damaged previously. I took them by the shop that installed them last year, and they verified that the damage was fresh and from dismounting. Then I took them to Schwab, showed them to Nate who refused to do a thing about it, even though he acknowledged that the damage to all of the wheels on the backside was from his shop dismounting them. The damage and scratches to the front side of two of them he simply shrugged his shoulders and denied causing the damage, even though you can clearly see where the clamp they used to hold the wheel slipped and gouged the front side of the wheel lip. The other front side damage was from them either dropping or roughly setting the wheel on rough concrete.

This report was posted on Ripoff Report on 09/02/2014 01:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/les-schwab/mccall-idaho-83638/les-schwab-damaged-wheels-lied-about-it-mccall-idaho-1173923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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