Complaint Review: LG
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Purchased a supposed "5 Star Rated” $3000 French Door LG Refridgerator 1-1/2 years ago. It died 3 weeks ago !!! I checked online and to my surprise the internet is literally flooded with complaints about the very same thing!! LG refrigerators dying after only 1 or 1-1/2 years!
My refrigerator now shows online that it only has at best a 2 star rating and there are numerous class action lawsuits filed against LG because of these refrigerator failures. Needless to say we lost all our food. I contacted LG to have it repaired. The repairman arrived 2 days later after a new compressor and dryer line and filter was delivered via FedEx.
The technician shared with me that all LG inverter compressors have a flaw involving a spring that fails. Upon researching the model number of the new compressor he was installing it turns out it is a compressor made for Whirlpool and Kenmore refrigerators! So LG is replacing their crappy compressors with a Whirlpool compressor !!
When he was done , the tech told us that the Refridgerator would need 24-48 hours to start cooling and maybe 72hrs to start making ice! Well, days went by and NOTHING! The unit was not properly cooling at all and we lost food yet again!!!
They took 3 more days to send out another Tech who had not been informed of anything and had no idea that all major components had already been replaced and that a tech had already been there. He actually arrived with yet another compressor and components.
Once he realized everything had already had been done and that the unit was still not working he asked to take a picture of our purchase receipt from BestBuy showing our $3000 purchase price to submit to corporate fit a 5 working day "review”. Well , that was last Tuesday and today is Thursday of the following week and not a single word from LG.
Meanwhile I’ve lost my food twice, I’ve missed 2 days of work and STILL DONT HAVE A WORKING FRIDGE!!! When you contact the LG customer service number for the "U.S.” you get a call center in India with people that are wonderfully trained to do ABSOLUTELY NOTHING TO BE OF HELP or give one single straight clear answer.
They just read the same pre prepared scripts over and over again. Today’s call informed me that it would now take 7 to 10 business days to get me a reply !!!! Not a solution , just a reply!! MEANWHILE, I STILL DONT HAVE A FRIDGE!!!
At this point am very seriously considering reaching out to the local media to inform the public of the huge problem that LG is having with their refrigerators worldwide and how they do not address it in a timely fashion at all nor do they provide anything that even remotely resembles true customer service.
I am also seriously considering joining one of the many ongoing class action lawsuits against LG that you can easily Google. It is amazing the millions of dollars that these huge companies spend in advertising when the best advertising is a HAPPY CUSTOMER!!!
Have you ever seen a tv commercial for Ferrari? No you haven’t ... you know why? BECAUSE THEY DONT HAVE TO!! STAY AWAY FROM LG !!! I will keep you posted .
This report was posted on Ripoff Report on 11/15/2018 10:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lg/-/lg-lg-warning-do-not-buy-fridge-1467501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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