liberty tax service in feb. of 2011 they filed my taxes. got my fed. in less than 2 weeks. still have noe received my MI taxes. they have a money back guarenty but they refuse to give me my money back. say they already ypsilanti, Michigan

Greetings. I am sorry to hear that you feel that you had a bad experience using a Liberty Tax Service office.

You have a easy solution, ask for the owner and then ask for a refund. 

One of the documents you should have been given is a copy of the Liberty Guarantees. These are what makes Liberty so much better than the competition. One of the guarantees is that if you are not satisfied for any reason, you will get a full refund. Here is the guarantee copied from the Liberty Tax Service web site:

Satisfaction Guarantee Our offices guarantee every tax return service 100%. If you are not satisfied for any reason, the
office will refund your preparation fees.

Recommend you ask for a refund of the entire amount or maybe the amount in excess of what you feel would have been fair.  If after visiting the store you are still not satisfied then call the Corporate Headquarters at (800) 790-3863 and file a compliant, they will act very quickly, but try the local office first.  I am sure this will resolve your issue. You can also email them at customercare@libtax.com.

I wish you the best of luck and come back to Liberty next year.

Improve each day!