Complaint Review: Lice Doctors - Pittsburgh Pennsylvania
Lice Doctors Lice Doctors capitalizes on parent's panic and their 100% guarantee is a lie Pittsburgh nationwide
*General Comment: Lice Doctors use the right products and pricing strategy
*Consumer Comment: Lice Doctor Saved the Day!
*UPDATE EX-employee responds: Follow Instructions Dummy !
*Author of original report: 100% Guarantee is not honored
*REBUTTAL Owner of company: Response to complaint
*Author of original report: Lice Doctors does not stand by their 100% guarantee
*REBUTTAL Owner of company: We Stand Behind Our Guarantee and You Have to Do The Follow-Up
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In October 2013, my 14-year old daughter was sent home from school due to a case of head lice, I looked online for information about the condition and came across ads for Lice Doctors. They advertised a 100% guarantee which is what convinced me to hire them.
We could not afford for my daughter to miss school and I could not afford to miss work because of the lice so with a 100% guarantee I believed that would be the best approach to treating the lice problem.
I contacted Lice Doctors that morning and they came out at 2 pm, about 5 hours after my call. The attendent spent about 3 hours total, on my husband, me, my other daughter and my daughter with lice. The total for the services was $300.00.
She stated that she had gotten all the lice out, and gave us instructions on how to treat ourselves. This treatement included olive oil every night for the next week. When I asked about the medicated shampoos you can buy over the counter she said they were not as effective as olive oil. She also tried to sell me a NIT comb for $20.00. I instead went to local pharmacy and picked up a nit comb kit for $8.99.
We followed her instructions and I sent my daughter to school the next day, within 15 minutes I got a call from the nurse, she had found live lice. I left work and went to the nurse's office and she showed me under a magnifying mirror several mature, large, live lice in my daughter's hair. These were not newly hatched lice, but had been alive several days, according to the school nurse. My daughter was in tears, she had to leave school AGAIN and was missing 2 tests that day.
The nurse asked what treatment plan we were following and when I told her the Olive oil treatment recommended by Lice Doctors, she said in her experience as a school nurse, the most effective treatment was the over-the-counter medicated shampoos such as NIX and RID. I followed her instructions immediately spending the rest of the day home with my daughter treating her.
The following day she went in before school started for a head check by the nurse and there were no more signs of head lice.
At that point I called Lice Doctors, and spoke with one of the owners in New York, I told her the sequence of events and that the Lice Doctors recommended treatment of Olive oil was ineffective, that the at home visit by the Lice Doctors nurse had missed several mature, live lice in my daughter's hair.
The Lice Doctor's owner said, that it was because we did not use enough olive oil, and that this was the best treatment, even according to the Centers for Disease Control. When I inquired about the 100% guarantee she did not respond with any offer of a refund, partial or otherwise. Even though the treatment Lice Doctors gave us a 100% FAILURE!
After getting no acknowledgement by the Lice Doctors that they should stand by their service. I disputed the $300.00 charge with my credit card company. And, I doublechecked the Centers for Disease Control web site to see if the Lice Doctor's claim that the recommended treatment with Olive Oil was correct.
IT WAS NOT. This is what the CDC website says about head lice treatment:
Required using an over the counter (OTC) or prescription medication.
Heres the link:
I thought for sure after I made the effort to dispute the charge, Lice Doctors would DO THE RIGHT thing and honor their 100% GUARANTEE by refunding my money.
They did not, the charge has been resubmitted for the full amount of $300! I missed an entire day of work and my daughter missed another whole day of school because of their failed treatment, and they receive full payment for a job done wrong.
DO NOTuse Lice Doctors, they are not worth it, they are a scam. You are better off following the instructions of the actual CDC website. This is the only way to effectively treat Lice.
This report was posted on Ripoff Report on 12/09/2013 06:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lice-doctors/pittsburgh-pennsylvania/lice-doctors-lice-doctors-capitalizes-on-parents-panic-and-their-100-guarantee-is-a-lie-1105488. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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