Complaint Review: Lima Technology Inc
Lima Technology Inc Lima, Lima device, Lima cloud Company admitted the Lima device was damaged. Asked me to ship it back to them. Promised to replace with a new one. Never did and stopped responding to my emails. Internet
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Lima device never worked properly from the beginning: it seemed to be disconnected in the software. Rarely, I was able to access my files remotely. I sent an email to the company with the description of the problem. Keep in my mind I had > 600 Gb of educational material on the device including books, lectures, and video materials. Help desk usually responded within 24-48 hrs. They never hurried. Steps to be taken to fix the problem usually copied directly from the those published on their website. I patiently worked with the company for weeks to find solution to the problem. My case got escalated to the next level when I was not able to retrieve my files from the divice. Weeks of correspondence with the company without finding a solution. I decided to wipe the hard drive , deinstall Lima software and start from the beginning. My device did not allow me to do it, the company admitted it was damaged. I shipped the device back to them and for the last two months I have been waiting for a new one. Unfortunately, I am out of the time frame for a dispute via credit card company and they know it. They stopped responding to my emails. I have been ripped off for $139 dollars.
This report was posted on Ripoff Report on 10/23/2017 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lima-technology-inc/internet/lima-technology-inc-lima-lima-device-lima-cloud-company-admitted-the-lima-device-was-d-1408093. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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