Complaint Review: Livermore Subaru - Livermore California
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- Livermore Subaru livermoresubaru.com/en_US Livermore, California U.S.A.
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- Category: Auto Dealers
Livermore Subaru charged forv anti-theft device on new car, did not install device Ripoff Livermore California
*Author of original report: Problem solved
*Author of original report: Progress on resolving problem with Livermore Subaru
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Although the salespeople at this dealership are very pleasant and helpful, the financial and service staff are not. We were high-pressued into buying an anti-theft device for our new car. We had to make a second trip to Livermore because they 'needed to keep the car for a day to install the device'. Turns out they didn't install the device, just charged us for it.
We have asked the dealership to make this situation right -- to install the device they've billed us for and to compensate us (in ANY fashion) for our time spent trying to get the problem solved. We are getting a lot of attitude and little cooperation from the service staff in resolving this problem.
At this point, we certainly cannot recommend Livermore Subaru as a place to buy a car or get after-sale service
Edward
Oakland, California
U.S.A.
This report was posted on Ripoff Report on 04/04/2006 10:14 AM and is a permanent record located here: https://www.ripoffreport.com/reports/livermore-subaru/livermore-california/livermore-subaru-charged-forv-anti-theft-device-on-new-car-did-not-install-device-ripoff-184840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Problem solved
AUTHOR: Edward - (U.S.A.)
SUBMITTED: Wednesday, August 16, 2006
Livermore Subaru eventually installed the device AND gave us our choice of a new accessory for the car as compensation for the problems we'd had with the dealership. We chose a large car-top carrier (which the dealer installed free) and we feel quite satisfied with how the dealership finally resolved this incident.
EBG
#1 Author of original report
Progress on resolving problem with Livermore Subaru
AUTHOR: Edward - (U.S.A.)
SUBMITTED: Thursday, April 06, 2006
The service manager has now promised to install the anti-theft device and provide a loaner car for us while the work is done. I'll report back if this actually happens :)
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