Report: #1192626

Complaint Review: LIVING SPACES

  • Submitted: Tue, December 02, 2014
  • Updated: Tue, December 02, 2014
  • Reported By: Ginger — Tuscaloosa Alabama



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I purchased a leather recliner for my father from Living Spaces located in Menefee, CA. I told them I wanted their top of the line chair. I purchased the 5 year warranty. After 10 days of use, the leather was stretching out of shape because the foam used in the chair had already flattened and was not taking up the space of the leather. The company came to fix the cair by adding, supposidly, another piece of high density foam. Unfortunately, they only placed this foam on top of the springs, so the foam migratea to the footrest. My brother has to fix chair daily. 

I have requested a refund, but was told they only have a 10 day return policy. I bought the chair on June 5 and informed the company on June 24 about the defective chair. I have been fighting this through my credit card company and will probably have to get a lawyer.   Living Spaces keeps using the excuse I purchased the chair for medical purposes and that is not what it was built for. [continued below]....

..... The medical purposes was my father needed his legs elevated. That's why we bought the power recliner. 

Unfortunately, Living Spaces  does not have the same values as they were taught and were practiced in years past. Keep your customer happy. LIving Spacea seems to be working on getting that one sale and not worrying about a lifetime customer. 

My brother, Steve Haeger, posted pictures of the defective chair on Facebook, Sunday, November 30, 2014. If you want to see a really messed up chair that Living Spaces will not refund the money because their vendor will not give them their money back, please look at it and like it. 

I have filed a dispute with my credit card company. The first two times I lost because Living Spaces is saying I am using the chair for medical purposes and the chair is not a medical chair. They are incorrect I'm their statement. As I said, my father's medical need is the doctor wants his kegs elevated. Isn't that what a recliner is made for????  I have filed the third dispute, my credit card company called me today and apologized stating that if Living Spaces does not agree to give my money back there is really nothing they can do. They saw the pictures and sympathize with me, but their hands are tied on what they can do. 

Does this mean that a company can get away with anything. Buyer beware!!  Check out your companies before you deal with them. Make sure they have a good reputation. I live in Alabama, so was not familiar with this store. In Alabama we don't have to worry about companies taking advantage of their customers. They still have values and work on the concept if we want your business now as well as your return bysiness and word of mouth bysiness

Oh, u forgot to mention. The tech that was seng to the house to look at the chair, stated in his report, Do not send another chair out, the chair will not hold."  The tech told my brother a new chair would do the same thing. It was a poor quality chair. 

All I can say is Shame on you LIving Spaces!!!  How many people have you done this to?  I am out $970. This was not an inexpensive chair. 

This report was posted on Ripoff Report on 12/02/2014 05:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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