Report: #1436811

Complaint Review: Local Motion - Maple Grove Minnesota

  • Submitted:
  • Updated:
  • Reported By: Lori — Saint Paul Minnesota United States
  • Local Motion
    8625 Monticello Lane N
    Maple Grove, Minnesota
    United States

Local Motion local motion moving local motion moving and storage Damage to furniture, damage to carpeting, no respect for my home or items being moved Maple Grove Minnesota

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We have been working personally with this company for 5+ years. they have done moving and storage for us each year. We made a move of all of our belongings from our home and storage with them to our new home. We have always had wonderful considerate service. This move was a disaster. the movers did not cover flooring and carpets and walked through mud and snow into our brand new home. Boxes were busted open, turned upside down and damaged. The broke a table and simply hid it among the boxes so we wouldn't see it. Other furniture was damaged, walls damaged, railings damaged. When I asked if they could cover the flooring better they told me they had no more tarps to put down. I had to have brand new carpets cleaned and spent a day cleaning brand new wood floors of mud and salt. When I called the manager said "why don't you tell me your side of the story"!! I knew then that this wouldn't go well. Of course when he talked to the crew they denied it. They claimed that I told them they didn't need to cover the flooring. That they hadn't damaged anything etc. The table they broke was new and $500, in addition to damage to other furniture and broken dishes. I estimated the damage at close to $1000. I filled out the forms with all information and after weeks of waiting they offered me $200!!! Shame on me for not getting insurance but since I had used  them so many times with wonderful service I didn't feel the need to. Ryan the manager was so rude and condescending to me about the whole experience. He claims that state laws do not allow them to compensate me for the damages that is why they could only give me $200. What a bunch of lies.
Sadly I will never use this company again nor will I recommend them to anyone.

I did report them to the BBB and when they contacted them their response was that the cable guy may have done the damage. We had a house full of people working on our home while they were moving us. This is a complete lie, when the arrived painters were the touching up paint but left immediately. the cable guy arrived 3 hours after they did and he had he courtesy to wear booties. He also commented on how disrespectful the movers were of our property and home and the huge mess they had left.

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