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Report: #1469635

Complaint Review: Logan's Roadhouse Restaurant - National

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  • Reported By: Bill — United States
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  • Logan's Roadhouse Restaurant National United States

Logan's Roadhouse Restaurant Charge for gift cards ordered online and then they cancel your order Nationwide

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Logan's had a gift card promotion where you could receive an extra $20 in gift cards for every $50 you buy, online only. I ordered two $50 cards which entitled me to $40 in free additional cards. When my order was complete I received a confirmation which detailed my order and informed me that I would receive my gift cards shortly by e-mail. 

Shortly there after I received an email from CashStar (Logan's gift card fulfillment company) informing me that they were unable to complete my order.However, upon checking my bank account I noticed that my card had been charged for $100. I attempted to call the customer service number for the gift card service and received a recording requesting me to leave my info and they would call back. I did this twice with no response. I then called Logan's corporate TWICE over two days and was told they would look into it and call me back, but never did.

Somethins is fishy here. There's nothing wrong with my bank card (it was charged!) or my e-mail address (I received a confirmation of my order!) so it looks like a ripoff to me, and Logan's corporate doesn't care either. Was planning to take a group there for the holidays, but I guess we will go elsewhere. If I can get this $100 charge taken off my bank account that is.

This report was posted on Ripoff Report on 12/15/2018 03:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/logans-roadhouse-restaurant/national/logans-roadhouse-restaurant-charge-for-gift-cards-ordered-online-and-then-they-cancel-you-1469635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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