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Report: #1190767

Complaint Review: Lowe's - Nationwide

  • Submitted:
  • Updated:
  • Reported By: kristen_msn — Horsham Pennsylvania
  • Author Not Confirmed What's this?
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  • Lowe's Nationwide USA

Lowe's problem with warranty Willow Grove PA Nationwide

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 WE purchased a $2000 Samsung refrigerator 2 years ago with an extended warranty.  It broke in August The repair people have been out 4 times for repair.  Each time it takes 2-3 weeks for parts to come in and then the refrigerator breaks again in a few days.  WE have essentially been living out of a cooler since August except for a few days.  We have to buy ice every night and cannot keep a lot off food in the house.  Children need to buy lunch at school, $50 every 2 weeks, because lunch meat does not keep well in cooler.  They say we can rent a refrigerator, but I don't have the money to rent it nor do I want to use a refrigerator that others have used.  They say to get a replacement it must woRk for 30 days 3 times, then break, but it has been repaired 3 x since August.   They cannot tell me when part will be in to repair it.  Maybe Monday, But Thanksgiving is Thursday.  I complained to customer service that I needed a refrigerator for Thanksgiving and she told me once her oven was broken on Thanksgiving.  This is why I purchased a warranty!  I also do not have room for a rental, but was told by supervisor of customer service that is not his problem.  I  have been working on this and would like to face the holidays with a working refrigerator.  My refrigerator was my wedding present and it should not be so much trouble to get it fixed.  I was responsible in purchasing a warranty, but no one is helping.  Really in this day of overnight shipping, does it really have to take weeks to get a part?  thank You if you can help. I own an Samsung refrigerator, phone and washer

This report was posted on Ripoff Report on 11/22/2014 12:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lowes/nationwide/lowes-problem-with-warranty-willow-grove-pa-nationwide-1190767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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