Report: #870491

Complaint Review: Lufthansa

  • Submitted: Wed, April 18, 2012
  • Updated: Wed, April 18, 2012
  • Reported By: Steve — Mesa Arizona USA
  • Lufthansa
    Von Gablenz Str. 2-6
    United States of America

Lufthansa Deutsche Lufthansa AG, Miles and More Lufthansa successfully sued in Germany for devaluating Miles, Pending criminal charges Cologne, Internet

*Author of original report: Correct address for Lufthansa

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Lufthansa has been  successfully  sued  by  frequent  flier  Tobias  Eggendorfer  in Germany  for  failing  to  communicate  the  devaluation  of  Miles  earned  in their  frequent  flier  program  "Miles and More"  to  their  customers.

Mr.  Eggendorfer  also  filed  criminal  charges  for  commercial  fraud  in 21 Million  cases  against  Lufthansa  after  someone  forwarded  an  internal  message  from  LHs  management  to  him.  In  this  email  LHs  management  directed  their  employees  to  keep  the  pending  changes  to  their  program  secret  so that  customers  would  not  be  able  to  hurry  to  book  flights  under  the  old  rules.

My  recommendation:  join  the  lawsuit,  the  chances  to  win  are  excellent  and  the  attorney  fees  in  Germany  are  reasonable.   Lufthansa  stole  about 20%  of  your  miles  by  increasing  the  price  for  award  bookings.  I  guess  that  almost  nobody  heard about  this  here  in  America,  spread  your  word.

This report was posted on Ripoff Report on 04/18/2012 02:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

Correct address for Lufthansa

AUTHOR: Steve - (USA)

I   just  saw  that  the  address  for  Lufthansa  is  showing  up  incorrectly -  it  should  be  "Germany"  and  not  "United  States"

One  of  the  attorneys  who  handles  the  Miles and More  cases  is  Markus Klamert in  Munich:

another one  (the  one  who  succeeded against  Lufthansa)  is  Christian Stratmann in Essen:
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