Complaint Review: Lumidaire
Lumidaire Joanna Gaines Face cream products Hidden charges and membership fees Costa Mesa California
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I ordered a free trial of Lumidaire cream. Hidden in the terms in conditions was language aluding to a membership fee and individuals who order the free trial would need to contact the distributor within 14 days to cancel the product - otherwise you would be charged $89.77 (cream) and $89.71 (eye cream). I did not realize this information was in the terms and conditions (that you must check before placing your order) so I was also sent another month of cream and eye cream for $94.66 and $93.72. When I contacted their sales department they quickly rushed through the scenario and amounts and when I asked her to repeat, she was rude and let me know I was asking too many questions. At the end of it all, I received a 75% refund on the second month of products (I declined the 35% and 50% she first offered me - so hang in there and stay strong to get the best refund you can). Even if I liked the product, I would not ever recommend due to their sly marketing/sales scheme. Stay away.
This report was posted on Ripoff Report on 08/16/2017 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumidaire/internet/lumidaire-joanna-gaines-face-cream-products-hidden-charges-and-membership-fees-costa-mesa-1393206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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