Report: #1393206

Complaint Review: Lumidaire

  • Submitted: Wed, August 16, 2017
  • Updated: Wed, August 16, 2017
  • Reported By: Montana2017 — Crest Hill Illinois USA
  • Lumidaire


Lumidaire Joanna Gaines Face cream products Hidden charges and membership fees Costa Mesa California

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I ordered a free trial of Lumidaire cream.  Hidden in the terms in conditions was language aluding to a membership fee and individuals who order the free trial would need to contact the distributor within 14 days to cancel the product - otherwise you would be charged $89.77 (cream) and $89.71 (eye cream).  I did not realize this information was in the terms and conditions (that you must check before placing your order) so I was also sent another month of cream and eye cream for $94.66 and $93.72.  When I contacted their sales department they quickly rushed through the scenario and amounts and when I asked her to repeat, she was rude and let me know I was asking too many questions.  At the end of it all, I received a 75% refund on the second month of products (I declined the 35% and 50% she first offered me - so hang in there and stay strong to get the best refund you can).  Even if I liked the product, I would not ever recommend due to their sly marketing/sales scheme.  Stay away.



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