Report: #1394405

Complaint Review: Lumidaire

  • Submitted: Mon, August 21, 2017
  • Updated: Mon, August 21, 2017
  • Reported By: Tiquejeep — Gantt Alabama USA
  • Lumidaire


Lumidaire Lumidaire Skin Cream Lumidaire Eye Serum Product left scarring & unwilling to refund after spending approx $400.00 that I was unaware of. I ask for a trial only. They were unwilling to help in any way. I explained I quit using the product & they offered to send free samples Costa Mesa, CA 92627 Internet

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 I had ordered this product because I had rec'd a message stating I had been chosen to try the product by paying only shipping and handling . Against my husbands adcise I chose to trust these people I was speaking too. I the representative if I liked the product could I call back and then subscribe to a monthly trial she assured me that would be fine . Never once was I told I would need to call back and cancel the subscription. In the mean time of receiving and using the product I had to have surgery and also a heart cath. The last thing on my mind was this company charging my credit card in an amount close to $400.00. Because I was told remember this was in no way a commitment . I quit using the product when my skin began worsening causing break outs and now I have permanent scarring from using this product. I was shocked when I received a second box in the mail. So I called the company explain the above, spoke with sales rep, then ask to speak with supervisor, which is as Natalie employee ID 0158. [continued below]....

..... She advised there was nothing they would be willing to do other than ship me out 2 free products . I explained I had not used the "free trial" I rec'd the first time due to the scarring . Would they please be willing to at least give me credit for at least one of the 2 months of charges that I had been charged . She said no and then went back through the spill of shipping out free products . I ask to speak to her supervisor and she said that would be the office manager and your not gonna speak to her because that's what I'm here for & there's nothing else I can do to help you ..

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