Complaint Review: Luminant Skin - Nashville Tennessee
- Luminant Skin none Nashville, Tennessee USA
- Phone: none
- Web: support@Laminantskin.com
- Category: Beauty Salons
Luminant Skin They are a company that falsely states they will send skin care free, just for the price of shipping which was $4.95. They then charge your account $93.00! Nashville Tennessee
*Consumer Comment: Partial refund with phone call
*General Comment: Changed internet page readings
*Consumer Suggestion: Here's what I found on their website...
This company advertized on FaceBook. They were offering a skin care product free. you needed to send the cost of shipping.
I got a second shipment in the mail and on the same day, my bank statement arrived. I noticed a charge to Luminated Skin for $93.00 on October 14, 2013! I paid for the shipping with my debit card!
I had not authorized that sale. I was led to believe I was being sent and had recieved a "free" sample of skin care!
This report was posted on Ripoff Report on 11/08/2013 02:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luminant-skin/nashville-tennessee-37210/luminant-skin-they-are-a-company-that-falsely-states-they-will-send-skin-care-free-just-1097974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Consumer Comment
Partial refund with phone call
AUTHOR: Dan - ()
SUBMITTED: Monday, January 06, 2014
This report is accurate. I also had 93.95 deducted from my account without authorization. I called 855-260-8634, they found my account and stated they would refund 65.00 in 3-5 buisness days and cancell my account, I will report if this does not take place
#2 General Comment
Changed internet page readings
AUTHOR: LUMINA SKIN FREE TRIAl - ()
SUBMITTED: Thursday, December 19, 2013
I too did the same thing and the large print terms were not on the internet page when I ordered. I did email them that I wanted to discontinue any further pruchase... and sure enough one month later I get stuck 93.00 on my credit card. When I discussed it with the csr..they said I had to send the trial sample back (at my cost) and then it would be up to two months to clear the transaction. This is a RIP OFF and they are deceitful people.
#1 Consumer Suggestion
Here's what I found on their website...
AUTHOR: Ken - ()
SUBMITTED: Friday, November 08, 2013
"By placing your order today you'll be shipped a 30 day supply of Luminant Skin for only $4.95. Test Luminant Skin for 14 days to determine the benefits, do nothing and you shall be charged $93.95. Thirty days after your trial period starts and every thirty days thereafter, we shall send you a fresh supply at the same price per bottle plus s&h. Credit card charges shall appear as Luminant Skin. You may cancel at any time by calling Customer Service at 1-855-260-8634."
This is located prominently on the page where you fill out your credit card information. It's just below and to the left of it and NOT in "fine print"
Guess you somehow missed this.
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