Complaint Review: Luminousbrites.com - Glendale California
- Luminousbrites.com 3600 Ocean View, #2 Glendale, California U.S.A.
- Phone: 866-360-1477
- Category: Bait-and-Switch
Luminousbrites.com Whiten teeth, lighten bank account! Glendale California
When I called, the guy answering the phone had obviously answered the same angry question many, many times: "Why has your company charged $88.97 to my card?" "Because you didn't cancel your subscription in time," he said tiredly.
"If I agreed to a subscription," I say, "it was unintentional. If it was stated anywhere that I was subscribing, it was in fine print and I didn't see it. You count on people not seeing it, and getting charged. I want a full refund." "If you want a refund," he siad,"you'll have to e-mail customer service."
By the time I was off the phone, there was an e-mail from "customer sevice" saying my "membership" had been cancelled--obviously, he used caller ID to get my info. But no mention of a refund--just that I wouldn't be further charged. I replied to the e-mail, saying they were playing an intentional game of "gotcha," and to refund my $88.97 immediately. A reputable company, I said, would immediately refund a charge incurred by a misunderstanding. So far, nothing.
This report was posted on Ripoff Report on 10/07/2008 08:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luminousbritescom/glendale-california-91208/luminousbritescom-whiten-teeth-lighten-bank-account-glendale-california-379206. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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