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Report: #1450195

Complaint Review: Luv 2 Play Corporation Franchise Luv 2 Play Lake Forest Luv 2 Play Irvine - Lake Forest California

  • Submitted:
  • Updated:
  • Reported By: Richard — United States
  • Luv 2 Play Corporation Franchise Luv 2 Play Lake Forest Luv 2 Play Irvine 26741 Racho Parkway Lake Forest, California United States

Luv 2 Play Corporation Franchise Luv 2 Play Lake Forest Luv 2 Play Irvine Luv 2 Play Corporation Luv 2 Play Irvine Luv 2 Play Lake Forest Luv 2 Play Franchise Took my deposit for a birthday party & monthly membership knowing the facilty was closing Lake Forest California

*Author of original report: Its not a relocation when Luv 2 play lake forest closes down and luv 2 play irvine isnt open

*UPDATE Employee: Luv 2 Play Response

*Author of original report: Luv 2 Play Irvine

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I Booked a birthday party at Luv 2 play lake forest and had a monthly membership.  They took my deposit knowing they were going to close down.  They tried telling me the Lake Forest location was relocating to irvine.  To find the truth that the lake forest location has nothing to do with the irvine location.  They are both franchises with different franchisee owners.  The truth is the lake forest franchise failed.   Now they are telling us they can move our party to temecula, riverside or irvine even though the irvine location isn't even open yet.  Luv 2 play scammed me!  I dont want my kids party 45 minutes away in Riverside ridiculous.

Here's the proof i found on them.  Also i have been talking to others who have been scammed the same way and my attorney recommended we file a consumer complain with the state attorney general

Lake Forest Luv 2 Play owned by Hisham Elmishad

https://businesssearch.sos.ca.gov/Document/RetrievePDF?Id=03865779-22509044

Irvine Luv 2 Play owned by Reiner Nusbaum    

https://permits.cityofirvine.org/irvinepermits/Default.asp?Build=PM.pmPermit.MainTab&SetKey=ESMPRMTR.PERMIT_ID=742475

File your complaint with these organizations to get your money back:

https://www.ccpc.ie/consumers/shopping/companies-going-out-of-business/

https://www.dca.ca.gov/webapps/gencomplaint.php

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

This report was posted on Ripoff Report on 07/03/2018 08:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/luv-2-play-corporation-franchise-luv-2-play-lake-forest-luv-2-play-irvine/lake-forest-california-92630/luv-2-play-corporation-franchise-luv-2-play-lake-forest-luv-2-play-irvine-luv-2-play-corp-1450195. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner

#3 Author of original report

Its not a relocation when Luv 2 play lake forest closes down and luv 2 play irvine isnt open

AUTHOR: Richard - (United States)

POSTED: Wednesday, July 04, 2018

Stop lying to consumers saying it's a relocation.  Luv 2 play lake forest failed.   The business went under and accepted deposits for parties and membership fees knowing they were in the red.   The irvine location is not even open and owned by 2 different franchisees.   Luv 2 play corporation is a LIAR and are cheating consumers.

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#2 Author of original report

Luv 2 Play Irvine

AUTHOR: Richard - (United States)

POSTED: Wednesday, July 04, 2018

Luv 2 Play Irvine owner

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#1 UPDATE Employee

Luv 2 Play Response

AUTHOR: Luv 2 Play Corporate - (United States)

POSTED: Wednesday, July 04, 2018

We want to sincerely apologize for any inconvenience the relocation of this store may have caused you. We are looking for a fresh new location to relocate our Lake Forest playground to, in the meantime we do have a location that will be opening in the next few weeks, just a few minutes away at the Tustin Marketplace in Irvine, CA. We are contacting all of our customer who have existing membership to allow them the opportunity to visit our Irvine location when it does open in the near future. If you are having trouble connecting, please email info@luv2play.com and someone will be in contact with you soon. If your birthday party was scheduled sooner than the opening of our Irvine location, we are trying to work with each parent to accommodate and relocate to other facilities, including other local like businesses.

 

That being said, please contact us at 855-752-9002 or email us at info@luv2play.com, we’d  like to learn more about your birthday reservation and membership to ensure we honor and make accommodations for any scheduled parties and address all of your concerns.

 

Thank you,

Luv 2 Play Team

855-752-9002

info@luv2play.com

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