Complaint Review: MAC'S MOVING & STORAGE
MAC'S MOVING & STORAGE, Dennis Bruce, Owner CONTRACTS AND HONESTY MEAN NOTHING TO THIS MAN Sheridan Wyoming
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I recently moved from one abutting state to another (Wyoming). Mac's Moving & Storage is a local company which was recommended by a realtor I knew. The owner Dennis Bruce came to my location and went through my house to give me a binding cost estimate for the move. According to Mr. Bruce (and described on the binding contract) the estimate included packing, loading, and unpacking my furniture and other valuables and collectibles. We set up a time for the moving crew to come to my home and pack the articles. In the meantime, I had been packing some of my more valuable and fragile articles. The binding estimate was for $4540.00. When the "moving crew" arrived (an OLD man who constantly complained of injured back discs and problems with diabetes and a younger man who did the best he could under the circumstances) all the old man could do was complain about how "nothing was packed" even though there were numerous boxes already packed. [continued below]....
I was told the movers would know how to move a front-end washing machine. They did not. Luckily, I caught them before they moved it so the proper items could be installed so the washer would not be ruined in the move. The whole move was a giant nightmare.
They refused to put my waterbed together because the old man had taken it apart and was nowhere to be found. When I started to put it together, it had been damaged and screws were missing. I was finally able to get the waterbed frame back intact only to discover the mattress and liner were torn. I had to purchase a new mattress and liner for the waterbed.
NOTHING was properly wrapped - just thrown into boxes. An antique mirror miraculously made the trip with no damage even though it was not wrapped with any padding or placed in a proper box. I could go on... and on ... and on ....
After all was said and done, the owner (Dennis Bruce) told me I owed him an additional $300 for boxes his crew had to purchase in order to finish packing my belongings. MOST of the boxes used were those I had personally purchased. I did not pay the addition charges even though he had changed his copy of the contract to show an additional $300 charge.
The contract specified: SERVICES TO BE PERFORMED: Packing of customer's goods at origin, providing packing boxes and supplies, loading goods into moving vehicle, transporting goods to destination, unloading goods at destination, unpacking goods at destination. (I am still unpacking!!) "This Binding Estimate is binding on Mac's and not the customer. Mac's must perform your move for the cost shown assuming there are no significant changes in your move requirements previously determined by Mac's as described in this Binding Estimate."
My final statement: If you believe a Binding Contract should actually be binding, if you value your furniture and belongings, if you want to deal with honest companies, AVOID THIS COMPANY LIKE THE PLAGUE!
This report was posted on Ripoff Report on 08/26/2017 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/macs-moving-storage/sheridan-wyoming-82801/macs-moving-storage-dennis-bruce-owner-contracts-and-honesty-mean-nothing-to-this-ma-1395822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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