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Report: #1449607

Complaint Review: Magic Jack

  • Submitted:
  • Updated:
  • Reported By: Beth — INVER GROVE HTS Minnesota United States
  • Magic Jack United States

Magic Jack I called them to provide my new address. They said I need to renew now. I had noticed they had renewal options -1 year, 3 yrs, etc.. I asked about the 1 year. I was told they don't do that. I would need to do the 7 year paid in advance.  Terrible customer service. Nationwide

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Magic Jack I called them to provide my new address. They said I need to renew now. I had noticed they had renewal options (1 year, 3 yrs, etc.). I asked about the 1 year. I was told they don't do that. I would need to do the 7 year paid in advance. I explained I did not have the money. He said I could make payments. He had me pay for the 911 service, $11.97, the reason they need accurate addresses. A few days later they called about my payment. Again I explained I did not have it. He transferred me to billing where I was told I needed to pay $139, full payment for 7 years. May not sound like much, but I am on SS disability, a very low income. They turned off my phone that night. They advertise one thing then say it's not available. I think they work on commission. I had been a customer for at least 7 years but I am through with them now. Terrible customer service.

This report was posted on Ripoff Report on 06/29/2018 02:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/-/magic-jack-i-called-them-to-provide-my-new-address-they-said-i-need-to-renew-now-i-had-n-1449607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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