Complaint Review: Magic Jack
Magic Jack Magic Jack Double Charges Be Careful Internet
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I responded to an email from Magic Jack to upgrade. I placed the order using a credit card. Their site said that card was denied and to use a different card. Within minutes the fraud department of the 1st card I used called and said Magic Jack is flagged as a fradulent company. They said Magic Jack issued 3 different charges and they finally denied the 3rd nd called to warm me
When I did the Live Chat with Magic Jack the 1st agent said my order was denied an no card was charged. I was transferred to a second agent who said they did not place any charges with the 1st card, but did charge the 2nd card. They went ahead and cancelled the charges on the send card.
I called the billing department and they said only the 2nd card was charged, but when I mentioned the 1st card they said it was charged too. I asked why, he said he didnt know. I asked to speak to a supervisor. He said the supervisor was busy. I asked for a confirmation of our discussion he said they can not do that.
This is clearly a scam
This report was posted on Ripoff Report on 07/18/2013 09:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/internet/magic-jack-magic-jack-double-charges-be-careful-internet-1068035. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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