Report: #336143

Complaint Review: Magicjack - Internet

  • Submitted:
  • Updated:
  • Reported By: San Jose California
  • Magicjack www.magicjack.com Internet U.S.A.

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Consumer beware:

Magicjack charges your Credit Card more than what you approved them to if you purchase more than one unit.

The Magicjack.com website will give you a receipt stating shipping is included for the first two units.

When you examine the charges on your actual Credit Card bill, they charge for $6.95 for EACH unit.

They refuse to honor the receipt you printed from their website at the time of purchase.

This is a very widely spread problem, posted in usergroups all over the Internet.

If you do purchase two or more of these units, you must print the screen showing what you agreed to pay just in case someone mounts a class-action to get your money back.

San Jose, California

This report was posted on Ripoff Report on 06/01/2008 07:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/magicjack/internet/magicjack-creditcards-are-being-billed-twice-the-shipping-as-on-the-receipt-internet-336143. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

As for going through the Credit Card compaies to get your refund.

AUTHOR: Stevemyers - (U.S.A.)

POSTED: Sunday, June 01, 2008

I agree that those of us that printed the screen have recourse though the Credit Card companies.

The problem is with those that did not print the screen and believed they would be charged what they were being shown.
Anyone that did not do a Print-Screen has no way to prove it.

In my case I'm covered, but still....this company is practicing in deceptive billing, leaving it up to those that know how to get there monies back.
Everyone else is out-of-luck unless someone mounts a formal complaint.

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#1 Consumer Suggestion

No need for class action.

AUTHOR: Robert - (U.S.A.)

POSTED: Sunday, June 01, 2008

""If you do purchase two or more of these units, you must print the screen showing what you agreed to pay just in case someone mounts a class-action to get your money back.""

No need for a lengthy (takes years to accomplish) class action lawsuit to get your money back. There is a much quicker solution...

Dispute the overage with your credit card company. The print of the receipt will reinforce your dispute. Your credit card company will refund the overage they charged you.

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