Management One Beachside Management One Management One Riverside Management One Moreno Valley Scam Involving Deposit Refund Newport Beach California

First, this company is a complete scam of an operation, as evidenced by their prior property inspector who was dismissed for cause. The company chose to deduct from our deposit items which either existed prior to our move-in, are the Owner's responsibility, and/or clearly normal wear and tear over 13 years of residence.

We lived in a run-down property for over 13 years, moving there in 2004 and working the company's CEO throughout the move-in process, to whom we provided a detailed move-in inspection which was 3 pages. This included numerous items we brought up to the principal in printed form in person, via email and USPS mail over the time we lived there, and in many cases certain items never were repaired or replaced. Over many years, we primarily worked with the company's CEO, then another individual along with the CEO, while in recent years he's taken a step back from dealing with tenants directly. Those the company has placed in contact with tenants appear not to be aware of discussions, documentation, arrangements or commitments previously made by and with the company and their property managed tenants.

As one example, we couldn't even park in our driveway for well over a year, primarily due to problems related to the HOA, had three tree in the front entry area that were a general nuisance by dropping sap on everything (which were supposed to be removed when we moved in), the washer hookup faucets in the garage were in poor shape when we moved in with one half of the handle already broken, and we never had a working screen door to the back yard, even though it was requested numerous times, and their repairman was unable to fix.

In addition, there were rooms that weren't even painted prior to move in, with numerous patches on walls throughout the home that weren't textured (unless you count the bugs and moths encased under the paint), carpets were completely beyond any cleaning after 13 years and they had admitted outlived its expectancy, so there was a need for a dumpster to remove. For all of the above and more, we were charged way beyond what should be normal and reasonable, receiving back hardly anything from our $2,154.00 deposit.

Upon receipt of the document they mailed via USPS with the description of Security Deposit Breakdown Dispute this week, it detailed so many items which should not have been deducted that we immediately provided notification (the receipt of which was confirmed by the company) that we felt there were $1,644.28 in deductions from our deposit which are not reasonable or appropriate, and now they're asking the new property inspector to weigh in on something he likely never knew anything about, having likely been hired well after we moved into the property in 2004.

The owners of the property did the absolute bare minimum for repairs, and in some cases spending way more money in the long run, having to replace cheaper or lesser quality items more than once during our residency there, thereby spending more money on the service call than it would have been to actually use something of a slightly higher quality in the first place. We also did a number of repairs ourselves, being reimbursed for the items cost only, as a gesture of good faith on our part to reduce the owner's expenses on the property.

The prior property inspector for the company actually harassed us, after we'd been told repeatedly by the company CEO that we were his best tenant, for the first 11 years we were a tenant. However, all of this changed almost immediately, receiving numerous notices and fee assessments, many of which were merely concocted by the property inspector and unfounded, without any merit or basis in fact. Due to this, we were served notice to vacate the property by Jan. 31, 2018, stating the lease would not be renewed.

Many items which were a problem when we moved in remained, as referenced above, were pointed out to the property inspector over the years, as well as the final walk through just prior to move out. However, many of these same items still made it incorrectly onto the list of deductions from our deposit, for which we only received back $178.43 out of our $2,154.00. This is not acceptable, and we are in process of dispute with the company regarding this. We reserve the right to any and all legal remedies to reach satisfaction on this matter.