Market Traders Institute Next Step Financial HoldingLL No risk to try our training. If "not for you," just request a full refund. This program not for everyone. Lake Mary,, Florida

Howdy, 
Sorry to hear about your issues with your account manager. This is definitely not the norm here. All of our calls are monitored and our inbound calls are tracked to ensure complete customer satisfaction. If you had a missed appointment by your account manager and waited weeks for a follow up, please call in to the Customer Service Manager and let him know about it. I don't have any information about your account because you haven't identified yourself, but we strive to make sure all customers are taken care of. We take our customer follow ups and appointments very seriously and no one should be waiting weeks to get contacted. 

As to your concerns with our phone numbers, we utilize a local number when we call so that people can call back easily and avoid a toll call. We also offer a toll free number if you want to get it right from our website. You mentioned that you feel you were cold called, I just wanted to address that issues as we don't cold call anyone. Everyone we contact has requested information from us or registered for a webinar. We've been in business for over 19 years, and have thousands of satisfied clients. I truly apologize on behalf of the company for the issues you have been having and want to make sure you get the service you purchased. Please call and speak to our customer service manager Matt Johnston at 407-740-0900 or leave your name here and he will contact you directly. 

This seems to be the standard rule not the exception, that when you speak with one person, you  get one piece of information. Speak to another and hear something totally different.  Another thing, whenever I call and ask to speak to my account manager, I get the wrong person. Call back and get someone else. Doesn't this company invest in professional phone systems where we can call that person and speak to them directly or at least leave a voice mail for them? Jeesh!

Whenever I call, it takes sometimes weeks for them to get back to me.  And they don't keep appointments either. I had an appointment with my account manager. He was supposed to go over everything for me. I Hurried home and waited for his call. And I waited. And I waited. And waited somemore.

So I called MTI and somebody answered sayiing he was with NEXT STEP FINANCIAL HOLDINGS. Wait a freekin minute! I called MTI anc got NEXT STEP FINANCIAL HOLDINGS??? The person gleefully explained that he works with my account manager and says he was out for lunch. I asked him how he knew that and he said, " because he sits right ahead ome and I can see he is not at his desk." 

So I asked who in the world NEXT STEP FINANCIAL HOLDINGS is and he said, they were resellers for MTI - Market Traders  Institutue and work out of the same office. So I figure in other words, they are the same company.

Then I asked where they were located at. He said,  'Lake Mary, Fl. Just north of Orlando." So then I asked how come whenever I get a call from them it shows up as a local number when I don't live in that area. He said, "We do that to make it easier for you to call us and it's not a toll call."

Don't you have a toll free number? I asked.

He said "Sure."

So why then do you need a local number calling us then I figured it out. You see a local number and you think it is a friend or relative or someone you know, just as I did when they call me. In other words they trick you to thinking it is not a telemarketing cold call.

Funny thing though. When my account manager finally got back to me, weeks later, he called and it showed up as MTI on my phone. Hmmm??

Anyway, I have been having a bad experience with this company. Something smells here.  Appears to be very disorganized and unprofessional.  Customer service is a farce and I mean from everyone I speak to other than the operator who seems very nice.

The people here sound like they are all kids, probably 20-something or less, probably school age working after school or inbetween classes. Right now I am working on getting a refund. Wish I would have cancelled with the first three days, would have saved me a lot of hassle.  The program doesn't work and the people there don't seem to care.

Dear Client,

I am sorry to read that you had a bad experience with Market Traders Institute. But there seems to be a couple pieces of information you were given the incorrect information.

The Ultimate Traders Package is an internet based program and should work in any computer that can access the internet.  In order to run our charting software on a Macintosh or Apple, clients do have to purchase an additional program to run dual operating system.  Having said that, you should have been told that you do not have to use our charting software to go through the education.  

As far as your gateway PC not running our programs, that should not have happened.  I am curious did you contact our tech support team?

It sounds like there were a lot of things going on with your UTP education experience.  I would like to have the opportunity to at least talk with you so I can better understand exactly what happened.  It would give me an opportunity to resolve your issues or at the very least, understand the full picture and how MTI can learn from your feedback.

Please contact me at your earliest convenience so we can discuss your experience.  My contact information is as follows:

Mark Harper
Customer Service Manager
1-800-866-7431 x246