Marlo Furniture Took My Money -- No Furniture Yet Alexandria Virginia

After trying to call Customer Service in Maryland and my sales representative several times -- with NO results. (You stay on hold for Customer Service in Maryland for 30 minutes, only to find that they say you should call the sales representative in the store you purchased from. You leave a message for your sales person and if he ever calls back he says to call Customer Service in Maryland.)

On 5 November 2004, I decided that since I still had not received complete delivery of my bedroom furniture and had 2 damaged couches in my home -- I would write a letter and take it to the Marlo store in Alexandria. I met with the store manager and he said that he would replace my two damaged couches and refund the money for the bedroom set. The store manager also authorized pick up of the bedroom chest from my home (since I still had not received the rest of the bedroom furniture, I did not need the chest). I talked to the man behind the customer service desk in the store and he said I would have my refund money in 12 working days. They picked up the bedroom chest on 11 November.

As of 21 December, I still have damaged couches in my home. And of course, I have not received any refund for the bedroom set. My feeling at this point is that Marlo had about $2,500 of my money since July. I did not have the use of the bedroom set or the money from July to December 2004. There is something wrong with this picture. I am not even talking about the $2,500 worth of furniture that I had use of (I bought a total of $5,000 worth of furniture from them). This $2,500 worth of bedroom furniture that was never delivered to my home. Now, I am still trying to get my money back for the furniture more than 6 weeks after I cancelled the sale.

At this point, I think someone should mount a class action suit against Marlo Furniture. I am tired of spending money on long distance calls, going by the store, taking time off work to wait for deliveries that don't happen and stress!!!!