Report: #1315818

Complaint Review: MATCH.COM

  • Submitted: Fri, July 08, 2016
  • Updated: Fri, July 08, 2016
  • Reported By: Royallgal — Richmond Maine USA


MATCH.COM Just did a searc on Match and I was automatically subscribed for a 6 month bundle package for $119.94 Internet

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I was searching Match,com to see if there were any "new" profiles. When I did this the subscription page came up and then it instantly went to "congratulations! you have reactivated your membership".  There was no credit card info and I did not give my consent or authorization. They charged my credit card for $119.94 for a six-month bundle.

I called Match's toll free number 6 times. The call centers must be over in India or the Middle East as everyone I spoke to had an accent and was impossible to understand.  I was hung up on, and put on hold indefinitely for 4 out of the 6 calls I made.  I was told each time I was ineligible for a refund.  

 Each time they asked me for my email, my phone number, my date of birth, and my zip code.   When I told them I would subscribe for one month, they continued to tell me I was "ineligible" for a refund of any kind.

I have been a member of MATCH on and off for over 20 years. is a complete rip-off and I would strongly suggest you avoid this dating site at all costs.  They are not customer service oriented, they are dishonest and by reviewing this site, I see I'm not the only one who got ripped off! 

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