Complaint Review: Match.com
Match.com Match.com Bogus 6 month guarantee Internet
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I joined Match.com last month. I did everything necessary to fulfill my 6 month guarantee. A number of times when I went on the site I saw that my profile was hidden (even though I Never Hid It!) Their website claimed I had done everything to fulfill my 6 month guarantee in month 1 and now, suddenly in month 2, the 4 requirements changed from all green checkmarks to 1 red - concerning my profile photo. I contacted Match and they asked if I had ever changed my photo. I told them No. Then they tried to pressure me into reupping for an automatic 6 month renewal on my credit card. I said No. I told 2 different people (1 was a supervisor) about Match hiding my profile. Now, lo and behold, I don't qualify for the 6 month guarantee because I hid my profile. I insisted I never did - Match did and I kept having to unhide it. This is a dishonest company. They send fake winks and communication. I started contacting people who supposedly winked at me or liked me or whatever and they claim that, not only had they not done so, but Match claimed I initiated contact! So many profiles are fake and/or scammers and Match will do anything to get out of that 6 month guarantee. I contacted their Customer Service and mid conversation (and I was being calm and respectful) they just purposely disconnected. Stay away from this company. They waste your time and money. Stay away from their sister company, Chemistry.com, too. They are even more dishonest.
This report was posted on Ripoff Report on 07/26/2013 01:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/matchcom/internet/matchcom-matchcom-bogus-6-month-guarantee-internet-1070389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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