Report: #1186776

Complaint Review:

  • Submitted: Tue, November 04, 2014
  • Updated: Tue, November 04, 2014
  • Reported By: Susan — Cupertino California

    USA lacks integrity and horrible customer service Nationwide

Show customers why they should trust your business over your competitors...

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After being with for 7 months, I've learned and realized their business lacks integrity and definitely don't care about its customers and cares only about revenue. Ironically, is a company that's suppose to "HELP" people find love, and yet its not a people-oriented company at all! automatically renewed my 6-months subscription with my consent. When I found out, they told me user can choose not to select automatic-renewal option. So basically, by default, when you first sign up to, the option of "6-month automatical renew" is setup in your account. As a user, you're not aware you had this choice until Match has already charged your credit card.

The "CORRECT"t business practice would have been:

1) By default, assign "non-automatical renew" for each user's setting.

2) When 6-months membership is about to expire, should send an automatic email to its customer informing them their membership has expired and request customers to renew again.

Also, apparently as I found out today, if you don't find a match within the first 6-months of subscription, you have 30 days to call Match and they will give you next 6 months for free. If you tell them after 30-days, it's too late and you will be charged for the 6-month description. WHY ARE USERS NOT INFORMED ABOUT THIS?

So here I am, having been forced to continue another 6-months of membership with no option out.

I feel that it is so unjust and unfair for to do this to all of its customers.

For all those out there, please don't go thru the mistake I went through.

This report was posted on Ripoff Report on 11/04/2014 02:46 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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