Report: #508136

Complaint Review: Matthew Himmelreich - Schuylkill Haven Pennsylvania

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Submitted: Mon, October 12, 2009
Updated: Mon, October 12, 2009
Reported By: D — Schuylkill Haven Pennsylvania USA

Author Not Confirmed

Why?

Matthew Himmelreich Main St Schuylkill Haven, Pennsylvania United States of America

Phone: 5703854017
Web:
Category: Realtors

Matthew Himmelreich provided horrible service! Schuylkill Haven, Pennsylvania

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My husband and I tried to obtain a loan in June 2009 to purchase a home. I contacted a mortgage broker after I saw his add on a local real estate paper - Matthew Himmelreich from Schuylkill Haven, PA. His company (Mortgage America) sounded solid and decided to give this agent a call. Matt returned my call after I left a message in his voicemail. He explained how his business worked, ran our credit info, and said he would start soliciting lenders for us.

A week went by and Matt called us again. He told us that we had not one but two loan approvals. I immediately asked for a Good Faith Estimate and HUD-1 so that we could review both approvals and decide which one was best for us. Matt asked us for additional information such as proof of income and bank statements. I e-mailed those documents to him a few hours later but I didnt hear anything back for three days. I called every day thereafter for four more days and finally got Matt back on the phone. He was rude and gave us a lot of excuses for not getting back to us.

Another week went by and we received no Good Faith Estimates or contact from Mortgage America. I managed to get Matt on the phone (after eighteen voice messages and as many emails) and he asked that I send him all the documents I had already sent. I asked him, if we had two loan approvals, why did he needed all the info again. He said one of the two lenders asked for it. We jumped through additional hoops and got all the info he requested by close of business that day. We went another week before we hounded him enough that he called us back. We were then informed that the appraisal needed to be updated and sent to him with the updated lender name. Again we did this. Five more days passed with a minimum of four messages and four emails left daily. When Matt finally called us back, he said that he was having personal problems and didnt want to hand us to another agent with his company. I told him that we were going to contact other lenders at this point because we had zero faith in him. He said if we did that, it could prove detrimental because a bunch of other people would be pulling our credit report and the scores would plummet, making us ineligible for any other loan. Believing him, we stayed. He also told us that we could call his cell phone after 7pm and he would have a more comprehensive view of what was happening with our loan(s). When we called his cell phone, his mail box was full and we couldn't leave a message there. We tried every day for two weeks to make contact to no avail.

I received a phone call from a title company asking for the information to get a payoff for our loan. Thinking that escrow was opened because of this request, I provided the information to the title company.

Last week, frustrated to the brink of insanity, I contacted Mortgage America's compliance officer and explained what was happening. She had an administrator/loan officer call us back. She told us our file had been turned down eight weeks earlier. We explained that Matt had told us that he was "all over" our file and had hand walked it to one bank in Reading, PA. She also told us that Matt was supposed to contact us and let us know that there was nothing they could do to help. Why weren't we told this initially. Perhaps that additional time could have been used to procure financing through a private party.

After all of this waiting and lying; our note has been called due and we have very little time to secure a new loan thanks to Matthew Himmelreich. We are not going to be able to keep our home. We are set to lose it on the 21st day of October.

We believed everything we were told. The escrow company was also of the impression that we had loan approval, otherwise escrow would not have been opened. Don't believe anything this guy tells you! He is rude, lazy he will only works when it suits him, and a horrible broker!

This report was posted on Ripoff Report on 10/12/2009 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/matthew-himmelreich/schuylkill-haven-pennsylvania-17972/matthew-himmelreich-provided-horrible-service-schuylkill-haven-pennsylvania-508136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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