McDonalds Buffalo Trail Morristown, TN McDonalds assistant manager extremely rude and made smart remarks Morristown Tennessee

Really???? you expected to be treated nicely by someone working at McDonald's? Granted you had been going their a long time and granted you did order a lot of food but you know some people are just like that and i agree she probably shouldn't have a managers position but its not something the McDonald's corp cares about which yes is sad but that's how it is..I worked for Windy's and other fast food places and its all the same thing. Now if they had spit in your food or by all means do something else entirely disgusting I could understand why you would be so ticked off and take it that far. Next time dont bother to take it to corp because its just not worth your time and nothing will come of it. Just try to avoid her at all costs learn when she works and if shes there ask for someone else. You can always grow a couple and tell her off yourself.

well everyone, I just wanted to update you on the latest with the problem I had at the McDonalds at Buffalo Trail yesterday. it is just like I was told it would be.. the Cochran family DOES NOT CARE about it's customers. I called the Knoxville McDonalds headquarters, The Cochran Family this morning. I spoke with a lady by the name of Joan who said she had worked for the company for over 25 years. When she first answered the phone when I was transferred to her, she let me know real quick at how this was going to be handled. her reply was "yes, I already know the entire problem you had yesterday, I have listened to the telephone recording." "so there is no reason for you to tell me again what happened." Joan tried to play all "holier than thou" with me. You know how they try to treat you with kindness and speak in a tone of voice like they are talking to an idiot or something.
Anyway, her answer was "the young lady who originally took my order was a new employee and did not tell the kitchen that my egg biscuit was to be eaten there." I told her... Joan, that is not the problem.. the issue at hand is how Kimberlee Shepherd treated me that day and the other time before that. I mean, Joan was acting as if nothing else had happened other than a simple mistake with how the order was placed. She wasn't even going to address the issue of the rude manager.
Anyway, I told Joan that she was very good at her job, and very well trained. I told her she was trained very well right down to every little word she spoke. She told me not to insult her. LOL! I told her that she wasn't as slick as she thought she was. The Cochran family has trained her very well... I told her that she made my day and it was very comical at the way she was acting. Anyway,
I am done with McDonalds for good. The key thing that was learned from this entire experience is that the (Cochran Family of Knoxville, McDonalds Knoxville) dooes not really act as if they care about their customers.

Joan, the corporate lady in Knoxville never offered anything to make up for the problem. She told me that she was turning if over to some other supervisor and they would handle it. I asked for an apology from Kimberlee Sheperd and she said she didn't know anything about if that was going to happen, just that it would be taken care. I asked "how will I know it is taken care of?" She said it would be unprofessional for her to tell me how they were going to handle it.
The only thing that Knoxville area McDonalds (The Cochran Family) offered was a shallow apology.
Anyway, that is fine. they will not get any more of my money.
Anyway, one other thing that Joan told me in Knoxville was that she knew I was going to be posting this stuff on topix.net and ripoffreport.com website. She acted as if they didn't even care. Oh well..
This was all disappointing. But like I said, I was told how The Cochran Family runs their business... I now know as well. Thanks!
Also, let me add the phone number to The Cochran Family (Knoxville Area McDonalds) Call them up and ask them how they feel about the situation. I am quite sure that Joan would love to hear from you. Maybe she can give some better information to you. The phone number is
(865) 523-2157 Call them today and ask for Joan. Just mention the Morristown Tennessee Buffalo Trail McDonalds location. She will know about the situation.

A little later today, I called the Corporate McDonalds customer service phone line again to file my complain against Joan and the Cochran Family (Knoxville Area McDonalds) the young lady at McDonalds USA I spoke to was very polite and said she would document everything again and she apologized for everything and how Joan acted in Knoxville. I told her to call down to Knoxville and let Joan with Cochran hear my latest phone conversation recording. I also informed the lady with corporate that I would never visit another McDonalds location again. I told her I would go to Hardees or Chik Fi La from now on. I also notified McDonalds USA that this complaint would be filed on ripoffreport.com
Anyway, thanks www.ripoffreport.com for a wonderful website. You are doing a GREAT SERVICE to the public in helping keep corporate America in line. Cochran Family (Knoxville McDonalds) definitely needs some improvment in management skills, all the way down to Kimberlee Sheperd and her measly assistant manager position. Thanks!